Ryan H. Email & Phone Number

South Africa

South Africa

> VoIP | World-class voice services built on a carrier-grade platform | SIP & Trunk interconnects | Fraud Management> Cloud PBX | Feature-rich PBX functionality | Unified Communications Platform> White-Labelled Platform | Run your own branded portal that provides detailed reporting and runs your billing as well> Self-service Portal | API Integration | Realtime billing and credit limit management > FTTH | Fibre to the Home Build & Transfer> Access to over 200,000km of fibre infrastructureOur national team is experienced in the fields of Telecommunications, Fibre & Wireless build and transfer, FTTH, Internet Service Provider and Smart City implementation.

South Africa

BizMech Global is a B-BBEE level 2 Project Management and Advisory firm specialising in helping businesses succeed.Our national team is experienced in the fields of B-BBEE Transformation, Skills Development, Telecommunications, Fibre build and transfer, Smart City Strategies and implementation, Energy and Minerals, Property (Development, Management) and Finance Management.We have a significant and growing turnkey fibre infrastructure team for existing and early-stage developments, including street fibre / area / precinct builds, as well as wifi networks. The key here is SMME inclusion, and we have the right solution for each demographic around the country.

Eastern Cape

- Full accountability for across Eastern Cape and Free State- Budgets across three Cost Centers- Maintain financial revenue growth target.- Develop strategy to underpin global strategy, and execute.- Specific focus on Government strategy- Management of Debtors days- Strategic infrastructure development / implementation- Market penetration strategy across client segments, and their verticals.- Drive inflation-matching growth in established market segments- Recruitment, including BBBEE compliance- Staff development including job framework mapping and key talent identification / development.- Client Retentions• Proactive contract management• Incentivizing to drive the correct staff activity to maximize behavior that will facilitate client retention.• Head of Client Services across Eastern Cape, Western Cape and Kwa-Zulu Natal- Management of functional areas: PMO, Installations, Support, Service Management- Ensure MTTR and MTTI targets met- Manage escalations / elevations- Manage SLA’s and ensure no breaches- Service Improvement Plans for all SM clients- Define SIP roadmap and delivery- Installations forecasting- Churn management- Billing Accuracy- Work Order queue management- Quality of installations – no rework.- Stock Control- Management of Project Office- Achieve OLA per product- Project handover to Support• Management of Telco Point of Presence- Network Capacity / Forecasting / remediation- UPS / Generators- Energy efficiency- Access control- Change control• Other- Drive ITIL compliance through Service Delivery Management model- eTOM frameworks- Ensure TOGAF and Enterprise Architecture compliance in Solutions development- Active member of the Coastal MANCO and Internet Solutions Leadership Forum• Area of Expertise- Strategic execution- Smart City concepts & technologies- Internet of Things- Unified Communications- Cloud solutions- Carrier technologies- Software Defined Networking- Leadership- Management

Port Elizabeth Area, South Africa

o Ensure MTTR and MTTI targets meto Manage escalations / elevationso Manage SLA’s and ensure no breacheso Service Improvement Plans for all SM clientso Define SIP roadmap and deliveryo Installations forecastingo Churn managemento Billing Accuracyo Work Order queue managemento Quality of installations – no rework.o Stock Controlo Management of Project Officeo Achieve OLA per producto Project handover to Supporto Execution of strategic initiatives• Management of Telco Point of Presence (Port Elizabeth, George and East London)o Network Capacity / Forecasting / remediationo UPS / Generatorso Energy efficiencyo Access controlo Change control• Othero Drive ITIL compliance through Service Delivery Management modelo Ensure TOGAF and Enterprise Architecture compliance in Solutions developmento Client sponsorship role to build strategic relationshipso Active member of the Coastal MANCO and Internet Solutions Leadership Forum♣ Minimise Churn, Maximise retention is my strategic focus area.

Port Elizabeth Area, South Africa

A summary of responsibilities included, but not limited to:o Setting and reviewing KPI’s and salaries for 34 staffo Disciplinary matterso Staff trainingo Managing supply chaino Managing the 24/7 call centreo Improving customer satisfactiono Customer escalationso IT Auditingo Supplier contractso Internal saleso Customer retentiono Manage new projectso Implement new technologies to improve efficiencyo Cost management

Ensure quality and manage stability of installed services. ITIL framework applied, including, but not limited to:•Incident Management•Service Level Management•Availability Management•Capacity Management•Service Continuity ManagementMy clients include:1.Coca Cola Sabco (South Africa, East Africa and Namibia)2.Dataflo3.Peninsula Beverages4.Shanduka Beverages5.Woodlands Dairy6.Cadbury SA7.Cadbury Nigeria8.Volkswagen9.Eveready10.Nelson Mandela Metropolitan Municipality11.Hybrid Development (Spec Savers)12.Algoa FM13.Real PeopleMy principle objective involves understanding the intricate details (on the LAN and WAN) of all of the above networks, so as to manage the availability and capacity of all related services.My other responsibilities include:•Monthly WAN / Services / SLA performance Reports•Recommendations for new services•Maintaining and building customer relationships•Ensuring the integrity of WAN connectivity and other data / voice services•Managing the Change Control Process as per the ITIL framework•Recommend and advise on the technology roadmap for the client•Manage day-to-day technical problems that arise•Stream-lining support processes and procedures•Escalated Call Management•Planned Maintenance•Manage Critical Outages•Customer Meetings•Manage Customer Expectations.•Risk Assessment & Impact Analysis.•Change Control Management•Ensure Documentation is Up-to-Date•Post Implementation QA•Change Management Customer Approval•Facilitate Design & Planning Meetings (Technical scoping)•Advise on Technical Matters•Verify Installed-base to Billing to Siebel (CRM) Purchases•Be a Catalyst for Change•Performance ManagementProduct Suites include:•MPLS VPN•Remote VPN (Cisco / Juniper)•Satellite Connectivity (I-Direct platform)•Wireless (WiMAX / WiNET)•Mail Marshal•VoIP•Anti-Spam•Data Centre Management•Mobile Solutions (APN connectivity)

Management Development Programme, Business, Management, Marketing, And Related Support Services, Diploma

Management Development Programme

Information Systems Management, It

Information Technology Management Degree

Matric, Matric