Ryan Way Email & Phone Number

Armada, Michigan, United States

• Subject matter expert on internal applications that our business users use, which allows me to provide valuable insight during planning calls on which direction a release might need to go.
• Collaborate with business users, product owners, business analysts, and other key stakeholders to ensure optimal functionality and resolution of defects raised by users and that all systems are working as designed. go.
• Collaborate with QA, business users, and key stakeholders to test system functionality and understand how users will use internal applications.
• Send out communications to all internal users (1000+ users) about release changes and system updates.
• Go to person for our internal users that use our system, able to easily work with them to understand how a change might impact their usage and what their needs are.

Armada, Michigan, United States

• Team lead for Wells Fargo Merchant Services’ Tech Team.
• Experience in working with technology and business teams to develop strategies for system improvements.
• Lead weekly calls with Fiserv partners and operations teams to go through system issues, then use that data to work with our scrum teams on implementing resolutions.
• Solve complex Merchant Services issues, with the ability to navigate through them independently and make independent judgement.
• Keep the technology team’s backup contingency plans up to date in the event of an emergency.

Des Moines, IA

• Part of a team to roll out Microsoft Dynamics in phases to our group’s 1000+ team members.
• Attend daily meetings to go over the results of releasing Microsoft Dynamics to our users. Provide invaluable feedback I receive from users to ensure the roll out is a success WFMS wide.
• Direct contact for our alliance partner, First Data. Ensuring all of their questions, concerns, bug reports and user access request are answered and addressed immediately.
• Work closely with developers to get all system bugs tracked and fixed.
• Plan, develop and execute business strategies to increase success of Microsoft Dynamics.
• Conduct a quarterly user audit of SharePoint, Microsoft Dynamics and Legacy M2. Improving that process from a month to complete down to just ten days.

West Des Moines, Iowa

• Support daily operations through processing documents, recording information, importing/entering data and maintaining records using considerable knowledge of department policy and procedures.
• Analyze/audit merchant’s pricing data to ensure they meet regulations of major credit card companies.
• Directly responsible for quality control of seven team members and advising management and team members of errors; devise solutions to prevent further errors.
• Ensure all daily responsibilities are met with the sense of urgency needed to meet department standards.
• Streamlined processes by creating a paperless procedure for cash advance approval, saving the department money on materials and significantly reducing the time it takes for manager approval.
• Work closely with all teams within merchant services to build positive relationships that ensure the best possible service for the merchant.

• Researched insurance for prospective clients, providing a detailed auto quote by utilizing appropriate rating platforms to determine coverage.
• Demonstrated a sharp focus on customer needs while educating them on protecting assets for their future financial security.
• Personalized the experience with each customer by creating value and retaining their business as well as selling them new policies. Followed up with customers to ensure all insurance needs were met.
• Utilized strong knowledge of computer systems to quickly troubleshoot and resolve issues that could prevent customer calls/requests from being completed.
• Displayed a disciplined, professional demeanor at all times while interacting with customers and co-workers in a fast-paced sales environment.

• Vice President of ship’s morale, welfare and recreation organization. Planned 2008 Christmas party and 2008 returning home from deployment party. Responsible for coordinating with local organizations around the world.
• Successfully completed one hundred and twenty-six load outs of stores, totaling $117,925.43 in inventory.
• In charge of over $60,000.00 in inventory with zero discrepancies.
• Built relationship with other US Naval ships, organizations and companies to increase stock turn.
• Resolved all computer glitches discovered on the retail operation management computer system. Resulting in all discrepancies, system glitches and mission essential supply orders being resolved and service to the ship’s.
• Department training supervisor in charge of all supply personnel’s qualifications and advancement training.