Ryan Leech Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

• Act as primary liaison between account managers, service desk, field technicians, procurement team, partnered ISPs and clients.
• Process feasibility reports and generate contracts through various partnered service providers.
• Contract document tracking and filing for all orders – IT SLA’s, hardware rentals and fibre agreements.
• Ensure implementation of order from contract signing, to submission for approval, stock ordering, arranging installation, as well as after-sales support.
• Effectively maintain contract and financial database for all Western Cape connectivity and IT sales.
• Regular use of MS Office and CRM platforms (Salesforce).

Cape Town, Western Cape, South Africa

• Acted as the primary point of contact between the company and clients, ensuring effective communication and customer satisfaction.
• Tracked and report on key performance indicators related to account satisfaction and revenue.
• Managed and delegated sales opportunities to internal sales team.
• Coordinated and oversaw implementation of IT projects such as onboardings, as well as hardware upgrade projects such as server builds, office network setups, small- and large-scale endpoint hardware and software.
• Regular use of MS Office and CRM platforms (Zoho).

City Of Cape Town, Western Cape, South Africa

• Acted as primary liaison between account managers, service desk, partnered ISPs, and clients.
• Processed feasibility reports and generate contracts through various partnered service providers.
• Contract document tracking and filing for all fibre agreements.
• Ensured implementation of order from contract signing, to submission for approval, arranging installation, as well as after-sales support.
• Effectively maintained contract and financial database for all Western Cape connectivity sales.
• Regular use of MS Office and CRM platforms (Salesforce).

Cape Town, Western Cape, South Africa

• Effectively executed the administration and finance requirements of the travel and events unit.
• Acted as the primary liaison between the travel and events unit and the finance directorate.
• Ensured the smooth running of the operations and compliance with administrative and financial rules and procedures.
• Provided administrative and logistical support to the party in terms of conferences, functions, and events.
• Regular use of MS Office programs.

Cape Town, Western Cape, South Africa

• Assisted in designing, administering, and coordinating ongoing administrative processes for members and volunteers – primarily for the online platform.
• Maintained and upheld standard of membership lists and fees.
• Executed the administration and finance requirements of the membership and statutory obligations unit.
• Assisted with membership auditing during regional and national congresses.
• Regular use of MS Office and CRM platforms (Salesforce).

A+, Information Technology

CompTIA A+ Certified

National Senior Certificate

• Mathematics • English • Afrikaans • Biology • Physics • History • Life Orientation