Ryan L. Email & Phone Number

Madison, Wi

Madison, Wi

Responsible for the accurate handling of sensitive time tracking data for payroll verification and business analysis purposes to over 500 customers in diverse business segments. Review and recommend changes in the development of reporting software requirements. Research possible additions or changes to existing product infrastructure. - Create and maintain over 90 standard reports for core product (tSQL & Crystal Reports). - Review business cases and specifications to create custom reports for customers (tSQL & Crystal Reports). - Write stored procedures and supporting code for all reports and widgets created. - Responsible for data accuracy and verification with unit testing. - Participate in software design planning and deliver on changes for product improvement. - Create and maintain the Reporting Website, an internal tool for communicating report specifications. - Configure and maintain internal reporting using MS SQL Server Reporting Services. - Coordinate regular department cookouts.

Madison, Wi

Directed the operation of the prepress and dispatch departments including the pagination, digital prepress and layout areas. Lead and directed these employees to prepare print products for the press, coaching them to optimal productivity. Coordinated across departments with other management staff to optimize productivity. - Functioned as part of the Ad Management team as production correspondent. - Assisted in the coordination of the implementation of the Miles 33 system, an overhaul of all systems related to ad taking, tracking, paper layout and print coordination. - Restructured Dispatch (5 employees) and Prepress (9 employees) area workflow processes. - As a key member of the Asura Pro team, was responsible for the installation and administration of Asura Pro, a pre-flighting software package. - Planned and implemented the software upgrade to version 10 of the Layout 8000 page dummying system. - Designed a tracking system to evaluate market effect on configurations of newspapers with a combined reach of over 80,000 people daily and 180,000 people on Sunday. - Redesigned the communication and procedural process for over 70 special sections annually. - Collaborated with and provided production direction to interdepartmental staff and outside print vendors on the implementation of 10+ new products annually. - Continued to manage functions of previous Data Management Specialist position.

Madison, Wi

Provided technical direction to the Call Center management team in the creation of rate structures and packaging of products for the classified ad system. Created a reporting structure for the accurate and timely processing of relevant information for all classified advertising. Database development and other data recording processes. Trained Customer Service staff in using Microsoft Office and other software products. - Functioned as point person on advertising system set up for two separate integration processes which expanded our family of products from two to over 20. - Used programming logic to standardize, create, distribute and streamline over 100 separate reports. - Designed and provided direction on a commission reporting structure for a staff of 45. - Created formulas to correctly price classified products for three extensive rate changes. - Assisted in the design of product packages to best meet customer needs for three separate business units. - Developed the “Guide to Insiight Rates and Packages”, a user-friendly booklet for advertising representatives.

Madison, Wi

Assisted the Customer Service Director in providing direction to the welcome center. - Organized and developed a team of five employees by restructuring a shared work area. - Assisted in direction of Customer Service Department.

Middleton, Wi

Coordinated the workflow of office staff in managing customer expectations. Assisted the Center Manager on creating efficiencies in the package center. - Coordinated team of 75 drivers with management and customer requests. - Provided oversight for package center office staff.

Madison, Wisconsin Area

Coordinate the pickup of priority shipments in and around the Madison, WI capitol square. Become the carrier of choice for professional firms in this strategic business area by providing personalized, custom service to these organizations. - Increased volume from five to 14 customers and 50 to 175 air packages weekly. - Air Walker position first of its kind in Wisconsin.

Madison, Wi

Customer Counter, Reload Team, Preload Team.