Ryan Lynch Email & Phone Number

Ballymena, Northern Ireland, United Kingdom

Ballymena, Northern Ireland

Helped grow a small UK based product into a full end to end business solution for cemeteries and crematoria in the UK, US and Australian markets by carrying out extensive research and communicating this back effectively to an ever-growing development team. · Developing and maintaining relationships with key customer contacts · Interviewing customers to.

Ballymena, Northern Ireland

• Responding to customers in a professional friendly manner using software such as Intercom and Zendesk. Managing a support team through training and performance review and setting up a support rota to manage our.
• Troubleshooting issues and problem solving by querying the MySql database as well as rooting through the Php code to find issues and report to development team. Managing system bugs using YouTrack/JIRA.
• Using screen design software such as… Show more
• Using screen design software such as Sketch, Balsamiq and Framer to create prototypes for new features. Create requirement lists and package into a sprint for the development team. Testing of all new features before.
• System testing before each update and the creation of update notes to be sent to the customer.
• Use of MySql to migrate customers data from other systems into our own.

Serving and communicating with patients on a day to day basis, housekeeping duties, resolving problems, following instructions, working within a team, dealing with patient queries and complaints.