Ryan Mclachlan Email & Phone Number

San Francisco Bay Area

It was time to make a change. So I took a mid-career break to spend time with family, travel, bowl, cook, learn, and finish all those pesky home projects that never seem to get done.

• Led a 14 person team through all aspects of acquisition including realignment of priorities, technical integration, customer retention strategy, and maintaining engagement with the shift to 100% remote
• Held management and P/L responsibility for the $14M cloud SaaS document analysis product that leveraged machine learning, NLP, offering including sales engineering, customer success, and professional services
• Devised a strategy to transition customers from an EOL product including developing team expertise for the new technology, workflow development, data mapping, retooling, and cloud sizing guides
• Guided the team in creating major customer success plans that involved migration of up to 1000 users, 100 TB of data, with 10,000 active cases from our data center to the Relativity Azure cloud environment

San Francisco Bay Area

• Grew major accounts by establishing a relationship-based customer success program that continually demonstrated value, ensured superior project execution, increasing key ARR account values including a major customer.
• Spearheaded and championed essential competitive gap features for data visualization and analytics, partnering with large enterprise accounts to define requirements and gaining cross functional buy-in with Product.
• Designed the infosec and regulatory compliance program for all customer success and data operations functions including encryption, data handling, and data retention policies to meet the needs of a WW customer base.
• Scaled the customer success program to support 5X overnight increases in customer onboarding by automating provisioning, developing standard onboarding packages by deployment size, and creating an onboarding Tiger Team

San Francisco Bay Area

Built and managed a global team of 16 technical employees providing backline support, data analysis, and technical pre-sales for a SaaS document analysis offering that required expertise in SQL, Oracle, Unix, NLP, machine learning, and Python

San Francisco Bay Area

Managed a staff of 12 employees and 2 offshore resources for Casecentral’s Data Operations team.

San Francisco Bay Area

Managed a staff of 10 employees for CaseCentral’s data services team, which was responsible for all data activities tasks within the online review applications.

Arlington, VA

Managed a staff of 11 employees and 18 consultants for Telecorp’s Software Quality Assurance and Deployment organization.

Arlington, Virginia, United States

Managed a staff of 3 full time employees and 3 consultants and was responsible for all development projects relating to the point-of-sale system, the fraud detection system, data warehouse, and web systems.

Arlington, VA

Duties included managing all system maintenance and providing on call support for LightBridge’s FraudBuster (fraud detection), RMS (point of sale), and Webpops (provisioning) systems.

Reston, VA

Duties included performing daily system maintenance and providing on-call support for LightBridge's FraudBuster and Fair Isaac’s RoamEx systems.

Reston, VA

Responsibilities included management of division's databases, which were used to track vendor trouble tickets, roaming fraud alerts, stolen and lost satellite phones, and daily system report generation.

Ma, National Security Policy Studies

Ba, International Relations And Affairs