Ryan Mickley Email & Phone Number

Owings Milles, Md

Started as Patient Relations Specialist in December of 2019. Appropriately scheduled patient appointments based on physician guidelines. Coordinated work efforts with other team players to achieve an efficient workflow. Promoted to Support Service Specialist in November of 2020. I am a part of the Prior Authorization team within Support Services. My role is submitting prior authorization requests to the insurance companies for our patient's medications. Achieved 152.5% of goal for 2021, 150.0% of goal for 2022, 141.25% of goal for 2023, & 190% of goal for the first half of 2024.

Started in customer service. Promoted to the email team after six months. Successfully posted for the Customer Solutions Agent III position. Customer Solutions Agents III - Primary responsibilities include working the fraud docs queue, reviewing return affidavits, and opening fraud claims. Additional tasks include working Law Enforcement requests, customer information request, and the deceased queue. Among the Best review for 2018. Top performer of the Quarter for the first quarter of 2019. Three top performer of the month awards. Email Specialist - Primary Responsibility was to assist customers by email and to provide a one contact resolution. Three Exceeds year end reviews while on the email team. Subject Matter expert for the email team. Eight top performer of the month awards. Customer Service Representative - Primary point of contact for customers. Helped customers with a knowledgeable, compassionate, and timely resolution to their inquiries while maintaining and positive and friendly manner,

Outside sales for the Rainbow product

Hunt Valley, Md

Started in collections. Worked with customers up to 120 days past due. Promoted to Senior Credit Specialist. Various duties included risk management, credit line increases, reopen/reissue requests, and inward call assistance. Transitioned to Home Service Specialist II.

Educated seniors on Medicare and other senior benefits. Offered various products including Life Insurance, Heath Insurance, Medicare supplements, Long term care, Short term care, and Annuities that would fit the client's needs.

Hanover , Pa

Started as a Financial Representative. Duties included taking, processing, and underwriting applications. Extended loans and retail credit while evaluating risk, inspecting collateral, and closing loans. Worked with all aspects of collections on past due loans. Actively marketed branch products and services. Promoted to Branch Manager after 2 years. Controlled the branch as a profit center and provide leadership and training to the branch staff. Duties included the establishment of priorities, activities, standards, and the direction for the branch to follow. Also, monitor and control all branch activity for profitability while generating internal and external growth.