Ryan Mohr Email & Phone Number

Sunnyvale, California, United States

• Provide L3 support to customer base• Manager of queue for account access, password reset, and referral program related tickets• Collaborate cross-functionally with teams such as Legal and Engineering• Create workflows for internal processes as well as edit macros and help center articles• Troubleshoot error messages that customers may experience when accessing or interacting with their account

Fremont, Ca

• Provided L1 support to customer base• Monitored Customer Service and Office Departments to fulfill external and internal inquiries• Collaborated with Sales and Accounting Departments to generate sales quotes and send invoices• Executed software orders with vendors and obtained software licenses for customers• Recorded customer and contact information in ERP system• Documented and implemented various internal Operation processes• Created and managed customer SharePoint subsites• Responsible for driving executive management sponsored program to achieve Microsoft Dynamics Certification for company’s accounting software product• Supported Director of Business Development to execute NDA’s as well as process documents related to customers contracts and agreements

Los Altos, Ca

• Interacted with customers to identify best solution for their needs and satisfaction• Communicated effectively with team members in order to complete tasks• Facilitated strong group dynamics by actively collaborating with team members

Santa Clara, Ca

• Collected 50% of data on professional sports teams pertaining to research on team success• Prepared a video presentation on current research for a Google Research Convention• Demonstrated attention to detail when gathering information in preparation for conferences

Bachelor'S Degree, Bachelor'S Of Science (Bs), Psychology

Activities and Societies: Psi Chi-The International Honor Society in Psychology, Psychology Club, Intramural Soccer and Basketball

Bachelor Of Science (B.S.), Psychology