Ryan Rowe Email & Phone Number

Sarasota, Fl, Us

Chicago, Illinois

Greater Chicago Area

• Coordinate with multiple teams to acquire correct mobile application versions to test specific test cases and overall performance• Create test plans to incorporate the various tests needed by utilizing more than 25 phones, half iOS and half Android• Coordinate field testing with a vendor for a variety of mobile applications• Analyze and interpret the data sent back from the vendor using Excel macros to verify whether test cases passed and to validate the mobile applications are functioning properly

Charlotte, North Carolina Area

• Managed a team of nine customer facing employees dealing with Massachusetts policies and a proof of prior insurance audit• Adapted to a team that was fully licensed to write policies without any policy training myself• Led daily meetings to review prior day metrics, announcements, and goals• Conducted bi-weekly one on one coaching and development meetings with each employee• Created multiple Excel dashboards using macros to display and monitor metrics for several teams• Managed work flow for the team through task distribution and phone staffing• Resolved escalation calls with customers who asked to speak to a manager• Analyzed phone call volume and call type to determine ideal staffing hours• Facilitated root cause problem solving meetings to develop solutions for efficiency issues brought forth by the team

Greater Chicago Area

• Reviewed and edited requirements and swim lane documents for a website Allstate agents would eventually use to buy equipment• Performed usability testing on the website to simplify the process for agents• Created a process to track agents from inception in Allstate University through equipment installation• Analyzed purchasing trends to project future purchases and to manage inventory• Worked with 14 regional partners to develop a process to ensure that new agents requiring equipment would have it purchased and installed prior to their starting date• Communicated with numerous vendors and agents to problem solve issues as needed• Stationed a technology booth at an agent meeting to answer questions and address concerns