Ryan Singer Email & Phone Number

Sunnyvale, CA, US

Los Angeles, CA, US

• Program Manager for building, implementing, and maintaining a custom Salesforce product approval workflow system, and owned full project lifecycle including requirements, change management, and implementation
• Led and coordinated the development team, client technology team, and client business team
• Ran all executive project status meetings to key stakeholders of SVPs and VPs, weekly status meetings with project sponsors, and daily status meetings with core project team
• Led requirements gathering and review sessions to drive product vision and created roadmap for new features
• Created current state and future state workflow diagrams to detail business processes
• Developed and documented requirements, user stories, and mockups within Jira

Los Angeles, CA, US

• Led client through an organizational change roadmap and created current state and future state business process flows and organizational charts
• Led current state interviews with internal teams and marketplace competitors to understand existing roles, responsibilities, team size, and throughput for various groups
• Analyzed issue backlog of $13M unposted royalty statements and $20M unapplied cash to develop a strategy for data cleanup and team structure

Dublin 2, IE

• Utilized data and key business insights to drive large scale client strategic and change management efforts
• Led and developed training strategy plan and execution for large work and asset management technology system implementation with over 15,000 end users
• Developed robust change management plan, change impact assessment, stakeholder analysis, and communications strategy for client’s work order technology system
• Managed the role mapping and training alignment efforts for over 14,000 end users across 8 states and 5 deployments
• Owned project timelines and measured and reported on project status to key and client leadership

Dublin 2, IE

Dublin 2, IE

San Luis Obispo, CA, US

Worldwide, OO

• Performed IT security control testing on various Oracle ERP systems including PeopleSoft and JDE
• Analyzed user profiles to maintain proper access privileges and collaborated with users to provide documentation
• Created, reconciled, and reviewed audit forms for auditing and reporting purposes