• Program Manager for building, implementing, and maintaining a custom Salesforce product approval workflow system, and owned full project lifecycle including requirements, change management, and implementation• Led and coordinated the development team, client technology team, and client business team• Ran all executive project status meetings to key stakeholders of SVPs and VPs, weekly status meetings with project sponsors, and daily status meetings with core project team• Led requirements gathering and review sessions to drive product vision and created roadmap for new features• Created current state and future state workflow diagrams to detail business processes• Developed and documented requirements, user stories, and mockups within Jira• Wrote test cases, planned testing cycles, coordinated with QA, and managed UAT testing• Integrated newly acquired brands into system to combine the consumer products team into one unified system• Created training materials and developed training plan to get over 2,500 end users trained across 7 different regions across the globe• Managed data migration team of onshore and offshore developers to successfully migrate data into new system• Performed gap analyses to see opportunities for business process improvement

• Led client through an organizational change roadmap and created current state and future state business process flows and organizational charts• Led current state interviews with internal teams and marketplace competitors to understand existing roles, responsibilities, team size, and throughput for various groups• Analyzed issue backlog of $13M unposted royalty statements and $20M unapplied cash to develop a strategy for data cleanup and team structure

• Utilized data and key business insights to drive large scale client strategic and change management efforts• Led and developed training strategy plan and execution for large work and asset management technology system implementation with over 15,000 end users• Developed robust change management plan, change impact assessment, stakeholder analysis, and communications strategy for client’s work order technology system• Managed the role mapping and training alignment efforts for over 14,000 end users across 8 states and 5 deployments • Owned project timelines and measured and reported on project status to key and client leadership

• Performed IT security control testing on various Oracle ERP systems including PeopleSoft and JDE• Analyzed user profiles to maintain proper access privileges and collaborated with users to provide documentation• Created, reconciled, and reviewed audit forms for auditing and reporting purposes