Ryan Mauer Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Portland, Maine, United States

Using the Service Now platform, I assisted hundreds of unique clients with all levels of technical issues.I served as a liaison between engineering teams and clients. Accurately involving key stakeholders to resolve critical client issues within SLA.By building support processes, I played a key role in the creation and continuous improvement of the customer service job family.

Phoenix, Arizona, United States

As the sole proprietor, I successfully built and maintained a customer base of several hundred happy clients.*Developed editing workflows to decrease turnaround time and increase profitability.*Photography was featured in magazines, museums, and billboard adverts.

Tempe, Arizona

As the Operations Manager for Uber’s newly-developed autonomous vehicle operations, I lead a team of 23 direct-reports that solved unusual engineering challenges while building the next generation of autonomous vehicles.* Brought the driverless car miles (without intervention) from 3 to 30 ahead of schedule. * Created a centralized process for documentation as a better way to transfer information between the operations and engineering teams.

Phoenix, Arizona

Lead a team of 10 individuals with a focus on fostering relationships and building trust with each. Within 3 months I was able to raise the team’s accumulative performance to meet/exceed goals.* Increased the teams performance rating by 2.27%, raising it from 33% up to 75%. * 7 out of 10 direct reports were promoted as a result of personalized coaching.

Phoenix, Arizona Area

What started off as offering high-level customer service to the top 1% of Uber riders, our team influenced all departments and levels of management throughout the company by organizing data collected to highlight persisting issues, implementing changes to fix them.* Optimized Jira workflows for efficient case hand-offs, * Set-up customer interaction flows which significantly reduced customer churn rate.* Built Jira workflows that are still in use today.* Helped build the team from the ground up, growing it from 7 to 500+ people.

Phoenix, Arizona Area

Joined Uber as a Customer Service Representative on the Incident Response Team, where I saw an opportunity to streamline process, pitching the use of a central documentation platform which is now part of the standard process used today.* Consistently ranked as the top-performing investigator by a margin of 50%.* Built new collaborative Jira investigation workflow, now used company-wide.* Built Jira workflows that are still in use today. * Reduced First-Outreach time by 4800%; from 48 hours to 10 minutes * Increased CSR productivity by 215% * Eliminated 3000+ ticket backlog in just 2 months

Flagstaff, Arizona Area

What started as a passion led to the creation of my own apparel company, creating original t-shirt and logo designs while mass-producing apparel for restaurants.* Established 800 new accounts in the first year, maintaining steady growth.* Created and processed 1000+ orders, tailoring orders to specific client needs.* Donated 300 shirts for a charity event held by the National Alliance on Mental Illness.