Ryan Thompson Email and Phone Number
Ryan Thompson work email
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Ryan Thompson personal email
Creative, outgoing, personable, and motivated young man looking for new opportunities and to be successful in all endeavors.
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Artificial Intelligence Implementation ConsultantIvy.Ai Nov 2020 - PresentBuild, customize, and test client chatbots• Use client content to create unique user-centered conversation responses andworkflows• Mimic Style and Tone of client website in creating copywriting• Maintain ADA compliant structured formatting in chatbot responses• Revising and updating non-compliant or outdated bot messages• Execute maintenance and Quality Checks of chatbots to improve machine learning & performance• Create and use Label sets to aid in NLP of intentions for each bot• Act as a liaison between client and Development Team to report, track, & solve anybug fixes or improvements in Jira• Apart of the Product Development team meetings used to Identify UX/UI Process Improvements based upon qualitative and quantitative data points. • Work in collaborative cross functional teams daily• Work on multiple projects simultaneously -
Regional ManagerDigby Adler Group Llc Mar 2018 - Oct 2020Coaching a cross-functional team of up to 25 employees across 5 states on improving efficiency and profit margins by 5% YoY, driving business value and promoting the company’s brand, service, and quality standards.Assist ground staff and sales team with creating action plans that outline specific, measurable, and attainable goals while providing feedback to guarantee timely completion of all goals / KPIs including; customer service index, utilization, and weekly sales goals.Customized, implemented, and streamlined several new procedures and processes for improved client journey and decreased damage expenses by over $100k during tenure Helped increase fleet size by 650% and increased utilization by over 35% Utilize experience for employee recruitment, daily development, and trainingMaintain strong working relationships with nationwide remote account managers, employees, as well as local accounts and businesses Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency, taking corrective action when neededCareer 9.16/10 Client Satisfaction score ●Solely responsible for opening, and upfit of Charlotte location to be operation ready -
Software SupportSmokeball Jan 2017 - Jan 2018Chicago, Il• Use remote access software to troubleshoot and provide support for our software using high attention to detail• Troubleshoot, diagnose, and solve Technical issues for client’s PC, including internet, MS word, Excel, Outlook, AntiVirus, software, add-ins, hardware, etc. • Analyze error logs to narrow down and pinpoint issues with software or the machine• Troubleshoot issues with our app on Droid and Iphone• Attempt to replicate issues on client and local machine; Log and track bugs in Jira• Log, update, and keep track of tickets using Zendesk and Salesforce• Install and test software for new users• Work closely with management, Development team, and client success team to ensure consistency and smooth client lifecycle • Assist internal team with technical issues -
Technology & Product OperationsApple Jan 2015 - Jan 2017• Address inbound calls and face to face customer interactions with excellent troubleshooting and product knowledge of all inventory • Connect customers or team members to the proper resource internally or externally• Follow up with Customers and Technicians on device pick-up and repair status updates • Troubleshoot, research, and resolve Escalated variances on a daily basis • Deliver fluent customer journey and propel product ecosystem by working in cross functional teams • Daily use of SAP and other systems to systematically view and control inventory and service parts • Responsible for over 1,000 items (over $500,000) and Ensure that all products are dispersed or stored in proper areas of the store • Maintain accuracy of all inventory, service parts, and demo products • Use strong attention to detail and multi-tasking ability to complete several time sensitive tasks and projects simultaneously• Helped implement several new procedures and processes and collaborated with other internal teams to train and update on new processes• Reduced asset loss from .55 to .32 during tenure ($30k in product )
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Senior Client Success Support SpecialistOn24 Apr 2013 - Dec 2014Charlotte, NcConstruct all elements for Webcasts, Virtual Events, and Virtual Booths for client’s Virtual Presentations Provide Client Onboarding, Pre-Event Client Training, Software Support, and Best Practices Live Chat Support for Elite clients Produce Live Webcast and troubleshoot technical issues for attendees Monitor Live Video, Live Audio, and Fiber connection streams to ensure functionality Team Lead for Merck elite strategic account team which is top 5 business account Code and update Merck events and vanity URL Recognized for attention to detail and poise under pressure Well versed with Elite Clients , the Elite Platform, and 3rd party vendors Assist in training new employees on Webcast support team Daily communication and interaction with upper management and other cross functional teams Create and update tickets for internal and external teams via Salesforce -
Social Media Brand StrategistNfl Players Association South Florida Jan 2013 - Jun 2013• Monitoring and maintaining social and new media channels (Twitter, Facebook, Pinterest, LinkedIn, YouTube, Storify)• Conduct comprehensive research on current trends in core issues (including civic engagement and community organizing)• Strategically engage targeted markets of sports, legal, and technology to increase traffic on social sites and landing page• Compile analytics for online activity and daily clip report for staff
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Assistant ManagerEnterprise Rent-A-Car Sep 2011 - Feb 2013• Monitor and control costs, expenses, and revenue to promote growth and profit within home city branch• Competitive and fast paced sales environment• Conduct daily operations with, and market to Major and Minor Accounts • Market to prospective new businesses • Daily communication and interaction with upper management • Display Exceptional Customer Service and maintain high customer satisfaction score• Utilize experience for employee recruitment, daily development, and training• Selected to the Region’s “Best of the Best” program at Charlotte Douglas Airport for top performers• Contributed to Branch’s 9 point jump in customer satisfaction score which was the largest leap in the entire area.• Exceptional Customer Service Award
Ryan Thompson Skills
Ryan Thompson Education Details
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Human Computer Interaction -
Social Media Marketing -
Sociology
Frequently Asked Questions about Ryan Thompson
What company does Ryan Thompson work for?
Ryan Thompson works for Ivy.ai
What is Ryan Thompson's role at the current company?
Ryan Thompson's current role is Senior Artificial Intelligence Implementation Consultant at Ivy.ai.
What is Ryan Thompson's email address?
Ryan Thompson's email address is rt****@****soc.com
What schools did Ryan Thompson attend?
Ryan Thompson attended Depaul University, Rutgers, The State University Of New Jersey - Rutgers Business School, Unc Charlotte.
What are some of Ryan Thompson's interests?
Ryan Thompson has interest in Football, Children, Social Media, Education, Baseball, Basketball, Sports Marketing, Ping Pong, Disaster And Humanitarian Relief, Tennis.
What skills is Ryan Thompson known for?
Ryan Thompson has skills like Social Media, Marketing, Microsoft Office, Social Networking, Leadership, Management, Customer Service, Sports, Graphic Design, Photoshop, Illustrator, Brand Awareness.
Who are Ryan Thompson's colleagues?
Ryan Thompson's colleagues are Adam Krówka, Dawid Rodak, Christopher Cagas, Mba, James Behrer, Tuesday Stanley, Anna Grundmann, Justin Klehm.
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Ryan Thompson
San Diego, Ca2blueheron.com, yahoo.com -
Ryan Thompson
Sarasota, Fl7milespartnership.com, cs.com, ariaagency.com, theatkinsgroup.com, gmail.com, makestorieshuman.com, gmail.com9 +121452XXXXX
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Ryan Thompson
Southlake, Tx3chw.edu, hotmail.com, christushealth.org7 +162684XXXXX
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Ryan Thompson
Austin, Tx6svb.com, hotmail.com, deloitte.co.uk, gmail.com, clpgrowth.com, trincapinvestment.com1 (408) 6XXXXXXX
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