Ryan West

Ryan West Email and Phone Number

Passionate Design Leader | Driving CX Strategies for Global Success @ HubSpot
2nd Floor, Cambridge, MA 02141, us
Ryan West's Location
Atlanta Metropolitan Area, United States, United States
Ryan West's Contact Details
About Ryan West

I am a dedicated design leader who excels at combining creativity and business acumen to develop effective CX strategies. My expertise is creating exceptional products and services catering to global markets. I have successfully launched innovative products and revamped existing ones throughout my career, fostering collaboration between design and other departments. I am skilled at rallying teams to elevate customer experience, implementing user-centered practices tailored to the organization's unique needs, and building thriving communities of designers to deliver unparalleled levels of customer satisfaction.

Ryan West's Current Company Details
HubSpot

Hubspot

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Passionate Design Leader | Driving CX Strategies for Global Success
2nd Floor, Cambridge, MA 02141, us
Website:
hubspot.com
Employees:
1
Ryan West Work Experience Details
  • Hubspot
    Senior Director Of User Experience
    Hubspot Jul 2023 - Present
    Cambridge, Massachusetts, Us
    As the Senior Director of User Experience for the Developer & Ecosystem teams, I lead a highly skilled team in defining and owning the developer experience vision for HubSpot's CRM platform. Our focus is empowering developers and partners to deliver exponential customer value through seamless integration and exceptional user experiences.
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  • Amazon
    Director Of User Experience
    Amazon Feb 2022 - Jul 2023
    Seattle, Wa, Us
    As a Head of User Experience within the Amazon Devices group, I led multidisciplinary User Experience, Marketing Design, and Product Management teams for the Amazon Photos business. My role encompassed overseeing product strategy and prioritization, user experience design, and ensuring seamless integration of customer needs, innovation, and business objectives.
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  • Intuit
    Vice President User Experience
    Intuit Jul 2018 - Feb 2022
    Mountain View, California, Us
    As the Chief Designer of Intuit Mailchimp products, I led an exceptional design team of over 80 talented individuals. Our shared focus was on pioneering the next generation of marketing and ecommerce products and services catered specifically to small businesses. Together, we embarked on a transformative redesign journey that elevated Mailchimp from solely an email marketing tool for small business owners to an all-in-one multichannel marketing and e-commerce solution. This evolution expanded our audience to include SMBs, agency partners, and a thriving developer ecosystem.
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  • Honeywell
    Senior Director, Global Experience Design
    Honeywell Jun 2017 - Jul 2018
    Charlotte, North Carolina, Us
    At Honeywell, I paired with the EVP and CTO for Honeywell's Smart Buildings business to plan, resource, and coordinate UX efforts across Honeywell design studios to develop Honeywell's IoT Cloud Platform and the dozens of customer offerings that use it.
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  • Georgia Institute Of Technology
    Lecturer
    Georgia Institute Of Technology Sep 2017 - Dec 2017
    Atlanta, Georgia , Us
    Guest lectured on statistics, experimental design, and qualitative/quantitative research methods for the Masters in HCI program at Georgia Tech. Presently, I am an industry advisor to the MS-HCI program.
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  • The Home Depot Ecommerce
    User Experience Director
    The Home Depot Ecommerce Nov 2014 - Jun 2017
    Atlanta, Georgia, Us
    At HomeDepot.com, I led a UX team of 35 (managers, designers, content strategists, researchers) to evolve and re-imagine the shopping experience for Home Depot's $5B ecommerce business across all customer touch points (responsive & mobile web, native app, email, kiosks) and new concepts.
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  • Dell Technologies
    Director, User Experience, Enterprise Product Group
    Dell Technologies Sep 2010 - Nov 2014
    Round Rock, Texas, Us
    Led a diverse user experience team at Dell, comprising user researchers, interaction designers, visual designers, and UI developers supporting the Enterprise Software Group. Collaborated across divisions to create a unified design language and branded experience for Dell's enterprise portfolio. Encouraged conceptual thinking and innovation through design challenges, workshops, and inspiration walls. Fostered collaboration among global UX teams by creating discussion forums and design summits, strengthening the internal Dell-wide design community.
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  • Dell Technologies
    Design Strategist, Enterprise Product Group
    Dell Technologies Aug 2007 - Sep 2010
    Round Rock, Texas, Us
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  • Sas Institute
    Sr. User Experience Researcher
    Sas Institute Aug 2004 - Jul 2007
    Cary, Nc, Us
    Provided direction and supporting user research to understand business intelligence operations inside companies and the subsequent customer experience implications for installation, configuration, and management of SAS Business Intelligence suite of products across product groups
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  • Microsoft
    User Experience Researcher, Windows
    Microsoft Aug 2001 - Jul 2004
    Redmond, Washington, Us
    Developed and managed a multi-phased user research program with short-term and long-term goals for Windows Server and Unified Messaging (Outlook, Exchange) businesses
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  • University Of Florida College Of Medicine
    Research Assistant
    University Of Florida College Of Medicine Sep 1998 - Aug 2000
    Gainesville, Fl, Us
    Graduate research assistant in the Department of Anesthesiology for patient safety and medical device design
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Ryan West Education Details

  • University Of Florida
    University Of Florida
    Cognitive Psychology
  • University Of North Carolina At Charlotte
    University Of North Carolina At Charlotte
    Psychology

Frequently Asked Questions about Ryan West

What company does Ryan West work for?

Ryan West works for Hubspot

What is Ryan West's role at the current company?

Ryan West's current role is Passionate Design Leader | Driving CX Strategies for Global Success.

What is Ryan West's email address?

Ryan West's email address is ry****@****imp.com

What is Ryan West's direct phone number?

Ryan West's direct phone number is +151259*****

What schools did Ryan West attend?

Ryan West attended University Of Florida, University Of North Carolina At Charlotte.

Who are Ryan West's colleagues?

Ryan West's colleagues are Michaela Luttman, Lukas Pleva, Joshua Evenson, Alicia Chui, Tina T., Robin Cosgrave, Anupama Rao.

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