Ryan Jorgensen Email & Phone Number

Miramar, Florida, United States

Miami, Florida, United States

Miami/Fort Lauderdale Area

Miramar, Fl

Brisbane, Australia

• Account manager for 290 Australian travel agents, spanning state of Queensland, and the Northern Territory• Increase brand awareness (RCI/CEL/AZA) in emerging Australian cruise market• Coordinate technology solution projects for travel agents• Manage co-op budget, working closely with participating travel agents on various Marketing campaigns to ensure greatest ROI• Key accomplishments:o Highest growth among colleagues of CEL bookings for 2011 – 198%o Tri-brand pax growth of 136% over same time last year

Sydney, Australia

• Managed the relationship between the Australia office and RCCL International IT, serving as primary liaison• Educated and trained business partners and colleagues on emerging proprietary technologies• Designed and generated reports for all Travel Agent partners and internal departments, including Sales, Marketing, Customer Service, and Reservations• Assisted Sales team during travel expos and other consumer-facing Sales events• Key projects:o Royalcaribbean.com.au website globalizationo RCL Cruises, Ltd. organizational tax restructure (from Royal Caribbean Cruises Australia legal entity)o Global Sales & Marketing audito Siebel Customer Service rollout/integrationo Hyperion reporting system rollout/integrationo Travel agent API integrations

Miramar, Fl / Miami, Fl

• Supported Certified Vacation Planning (CVP) department with all IT-related needs and requests• Translated and communicated requirements, expectations, and project status between CVP management and IT developers/programmers• Enhanced database management application (Siebel), capitalizing on advancing technology to amplify CVP’s revenue-producing capabilities• Researched, analyzed, and resolved critical system problems• Managed and distributed tasks and responsibilities among numerous IT teams