Ryan Glass Email & Phone Number

Los Angeles, California, United States

Los Angeles, California, United States

This role was in a fast-paced environment, and being based in a remote, self-sufficient office offshore, requires a broad knowledge on many aspects of the Qantas product. Duties in this role included, but were not limited to:-Resolving travel agent booking issues.-Assisting with arrangements of VIP/high profile travelers-Creating and modifying staff travel bookings.-Accounting and debit memos; following up on billing owed to Qantas.-Ticketing (including partial and full… Show more This role was in a fast-paced environment, and being based in a remote, self-sufficient office offshore, requires a broad knowledge on many aspects of the Qantas product. Duties in this role included, but were not limited to:-Resolving travel agent booking issues.-Assisting with arrangements of VIP/high profile travelers-Creating and modifying staff travel bookings.-Accounting and debit memos; following up on billing owed to Qantas.-Ticketing (including partial and full refunds)-Answering logistical flight operation questions.-Organising and overseeing corporate travel bookings-Approving waivers and exceptions that retain customers, but still keep the company's best interests in mind.-Planning, overseeing, and implementing training of a new Qantas call centre in South Africa.The skills necessary for this job included familiairty of airline and airport operations, a clear, concise and friendly demeanor on the phone and through emails, quick decision-making capabilities, being able to interpret fare rules and contracts, skilled in Microsoft Office, Amadeus, and Salesforce, governing difficult outcomes that could save money while being fair to all parties involved, excellent geographic knowledge, and effective time management while handling multiple tasks. Show less

Culver City, California, United States

Being the main "touch point" and primary point-of-contact for the clients of a fresh, innovative start-up is what this role was all about. The pilot position for Tesloop included the following responsibilities:-Driving our customers from city-to-city in a fully electric Tesla vehicle.-Ensuring that snacks, refreshments, and other conveniences are stocked within the car.-Inspecting and updating maintenance records of each car for safety reasons.-Cleaning and upkeep of vehicles… Show more Being the main "touch point" and primary point-of-contact for the clients of a fresh, innovative start-up is what this role was all about. The pilot position for Tesloop included the following responsibilities:-Driving our customers from city-to-city in a fully electric Tesla vehicle.-Ensuring that snacks, refreshments, and other conveniences are stocked within the car.-Inspecting and updating maintenance records of each car for safety reasons.-Cleaning and upkeep of vehicles after each drive.-Recharging the Tesla at specified charging spots.-Thinking of new, creative ideas to make the experience even more impressive for clients.The skills necessary for this job included a spotless driving record, adhering to road and safety rules, being familiar with the operation and unique limitations of an electric vehicle, reliably working remotely with minimal supervision, excellent customer service skills, being adaptable to the constant change that occurs within a new company, and an excellent sense of direction. Show less

Santa Monica, California, United States

This was an exciting, temporary opportunity to help launch an entirely new, experimental department within the Edmunds brand. The Live Advice program was an easily accessible service for Edmunds readers to have any car buying, selling, or ownership questions answered by an automotive expert. Duties included, but were not limited to:- Replying to customer's car-related questions via email, telephone, or instant messenger.- Continual research on the latest automotive news and… Show more This was an exciting, temporary opportunity to help launch an entirely new, experimental department within the Edmunds brand. The Live Advice program was an easily accessible service for Edmunds readers to have any car buying, selling, or ownership questions answered by an automotive expert. Duties included, but were not limited to:- Replying to customer's car-related questions via email, telephone, or instant messenger.- Continual research on the latest automotive news and models.- Upselling clients to other Edmunds products and referring them to our vendors.- Reporting regularly to Edmunds management on the progress of the department.Skills needed for this job included advanced multi-tasking while handling numerous medias at once, being resourceful and internet savvy to answer a variety of questions, being up-to-date with the latest automotive trends and products, exhibiting a friendly and approachable demeanor to customers, and vehicle mechanical knowledge. Show less

Fresno, California, United States

Working for one of the most recognized and respected automotive/travel/insurance brands within the United States, this frontline position was a crucial part of the company. The Member Service Agent was not only the first point of contact for many members, but focused on the needs of travellers to get them safely to their destinations. Duties in this job included, but were not limited to:-Selling and upgrading AAA roadside service memberships.-Travel arrangements focusing on road… Show more Working for one of the most recognized and respected automotive/travel/insurance brands within the United States, this frontline position was a crucial part of the company. The Member Service Agent was not only the first point of contact for many members, but focused on the needs of travellers to get them safely to their destinations. Duties in this job included, but were not limited to:-Selling and upgrading AAA roadside service memberships.-Travel arrangements focusing on road travel, hotel, and car rental reservations.-Passport photo and international driving permit processing.-Offering personalized step-by-step street directions and mapping.-Issuing automotive insurance policies for travel into Mexico.-Selling travel insurance policies.-Promoting and selling Disney holiday packages.-Generating leads to other AAA products (i.e. life insurance, air travel)-Offering suggestions of itineraries and points of interests.This role required exceptional customer service, organisational and multi-tasking skills, a friendly demeanor, familiarity with GDS-based reservation systems, in-depth geographical knowledge of the United States and its road systems, proficiency in different regions and attractions, an intermediate comprehension of insurance policies and coverages, aptitude in Microsoft Office and Galileo, an excellent sense of direction and capability to decipher maps, and selling skills. Show less

Fresno, California, United States

The Auto Data Collection Specialist was the key contributor to boosting online car sales for used car dealerships. Many dealerships don't have the resources to maintain their inventory online and keep pace with incoming and sold vehicles. The tasks in this role included:-Visiting various dealerships and tracking their inventory on the lot.-Driving long distances over a broad region to visit contracted dealers.-Accessing the options, color, mileage and features on each… Show more The Auto Data Collection Specialist was the key contributor to boosting online car sales for used car dealerships. Many dealerships don't have the resources to maintain their inventory online and keep pace with incoming and sold vehicles. The tasks in this role included:-Visiting various dealerships and tracking their inventory on the lot.-Driving long distances over a broad region to visit contracted dealers.-Accessing the options, color, mileage and features on each vehicle.-Taking clear, concise photographs of vehicles, both of the exterior and interior.-Printing window stickers and pasting them on each car.-Uploading all of the information gathered onto the dealer's and other sales sites.-Developing the design and layout for each dealer's window sticker.-Visiting dealerships to promote the service and meet sales quotas.This job did require a spotless driving record, ability to drive manual transmissions, working in extreme cold and heat, the ability to work under minimal supervision, resourcefulness with any computer or equipment issues, customer service, comprehensive vehicle knowledge, graphic design skills, and travelling long distance for several days at a time. Show less

Fresno, California, United States

The shuttle driver was the lifeline for many customers who needed rides following unexpected mechanical issues. The position included the following tasks:-Delivering customers to their place of work or home, and back while stranded.-Van maintenance-Portering vehicles that were in the service bay.-Parts delivery and pickupSkills needed for this role comprise of an excellent driving record, the ability to drive a manual transmission, a welcoming and calming demeanor… Show more The shuttle driver was the lifeline for many customers who needed rides following unexpected mechanical issues. The position included the following tasks:-Delivering customers to their place of work or home, and back while stranded.-Van maintenance-Portering vehicles that were in the service bay.-Parts delivery and pickupSkills needed for this role comprise of an excellent driving record, the ability to drive a manual transmission, a welcoming and calming demeanor, excellent customer service, being responsible under minimal supervision, quick decision making, and a comprehensive understanding of street directions. Show less

Clovis, California, United States

The sales associate role was important to both customers and the store. Understanding our patron's home decorating needs while upselling was a vital part of this role. Tasks that were included in this role were:-Promoting merchandise in an appealing manner in the store.-Personalizing the requests for each customer based on their needs and tastes.-Cashiering and processing involved transactions.-Maintaining the stock room premises.-Assisting with unloading weekly… Show more The sales associate role was important to both customers and the store. Understanding our patron's home decorating needs while upselling was a vital part of this role. Tasks that were included in this role were:-Promoting merchandise in an appealing manner in the store.-Personalizing the requests for each customer based on their needs and tastes.-Cashiering and processing involved transactions.-Maintaining the stock room premises.-Assisting with unloading weekly deliveries.Requirements for this job included a positive, upbeat attitude, product knowledge and understanding, having an authentic interest and listening to customer needs, heavy lifting, cashiering, and display planning. Show less

Cerritos, California, United States

This full-time role was in unison to my college courses and provided the flexibility needed while attending school. The shuttle driver was often the first point of contact to Enterprise, and made a lasting impression. The Enterprise brand is proud to claim that they will always pick up their customers and it was my responsibility to fulfill that promise. Tasks included:-Picking up and dropping off customers from a variety of locations.-Tracking rental car maintenance logs and keeping… Show more This full-time role was in unison to my college courses and provided the flexibility needed while attending school. The shuttle driver was often the first point of contact to Enterprise, and made a lasting impression. The Enterprise brand is proud to claim that they will always pick up their customers and it was my responsibility to fulfill that promise. Tasks included:-Picking up and dropping off customers from a variety of locations.-Tracking rental car maintenance logs and keeping services up to date.-Cleaning and detailing cars for rent.-Basic mechanical work.-Finalizing rental transactions that were completed remotely.Skills needed for this role were an impeccable driving record, an attention to detail, multi-tasking, understanding of mechanics and vehicle upkeep, customer service, and working in extreme outdoor conditions. Show less