Ryan Murphy Email & Phone Number

Carlsbad, California, United States

Carlsbad, California, United States

Carlsbad, California, United States

Carlsbad, California, United States

Mission Viejo, Ca

Oversaw sales operations for $65MM store while hiring, training, and coaching staff to promote employee development and retention, and facilitated excellent customer service that met organizational standards and drove retention. Monitored, evaluated and managed daily transaction metrics, assessed and executed daily sales strategy, and implemented promotions and policies to improve sales. Collaborated with senior management to develop, and promote customer centric initiatives to drive satisfaction, retention and success.Accomplishments include:•Increased efficiency and consistency by redesigning storewide operations training, improving sales growth and cost savings for 6 Executives, 15 Leads and 250 hourly employees.•Improved net promoter score by 130% after developing and executing quarterly in-store customer satisfaction strategy.•Delivered 100% satisfaction score for executive engagement and retention in 2017 and 2018.•Surpassed annual sales revenue benchmark by 10% through execution of sales operations and team management.•Grew year over year sales by over 250% by launching omni-channel strategy to increase digital sales. •Drove 5% growth in core businesses by assessing market data and trends, and executing marketing tactics to increase traffic.

Irvine, Ca

Led sales operations for retail location with $75MM in annual revenue by providing leadership, training, and support to employees that encouraged collaboration, teamwork, and personal growth, and resulted in revenue growth. Oversaw and analyzed daily transactions, monitored effective employee salesmanship, and resolved customer issues by researching incidents and ensuring swift and direct resolution that complied with Target policies. Accomplishments include:•Acting assistant store manager and drove 5% and 7% sales comps year over year.•Increased Q4 sales revenue 24% year over year by managing and implementing in-store strategy for 60 stores in Q4 2016.•Served as district training sponsor and led training and development efforts for two campus recruits, four interns, and three managers.

Orange County, California Area

Led store remodeling projects from concept development through delivery, establishing staff and budget needs, and facilitating hiring and training for accurate execution of new layout merchandising strategies. I served as a liaison between on-site construction team, contractors, and store teams to support successful project delivery, administering and tracking project budgets, and providing feedback to the corporate team and general contractor. To maintain continuity, I clearly communicated project goals and benefits to in-store management teams and customers.Accomplishments include:•Awarded Region 200 Top Project Manager for execution and completion of five remodeling projects.•Successful projects led to increased comp sales at locations up to 10%

Orange County, California Area

Ensured proper flow of consumer product by partnering with distribution centers and managing vendor relationships. Maintained efficient and accurate warehouse operations to drive increased sales. Worked with department managers to coordinate and execute daily strategies that supported sales goals, in addition to customer needs. Accomplishments include:•Recognized as 2014 Logistics Executive of the Year for district oversight of operations at multiple sites.•Introduced and implemented district wide digital sales services for in-store pick-up, ship to store, and ship from store.•Completed executive analysis of inventory flow and projected sales to meet customer needs and demands, reduce missed transactions, and increase profitable sales comps up to 7% year over year.

Newark, De

Responsible for driving business development, sales, and underwriting to prospective clients of Bank of America Small Business product and services. Leveraged prospects through pre-qualified lead generation, inbound and outbound marketing techniques, customer referrals, in addition to cold calling. Accomplishments Include:•Authority for selling, lending, approval and underwriting of Small Business products and services up to $500,000.•Delivered financial, industry, and economic analysis, in addition to excellent product knowledge, to facilitate decision making, up-selling, and close accounts.•Drove Opportunity Win Rate over 65% in first year.

Bachelor'S Degree, Economics, 3.50/4.00

Activities and Societies: Vice President- Men's Club Basketball, Lady Lions Varsity Basketball Team, IFC/Panhellenic Dance Marathon.

Bachelor'S Degree, Energy, Business, And Finance, 3.50/4.00

Activities and Societies: Vice President- Men's Club Basketball, Lady Lions Varsity Basketball Team, IFC/Panhellenic Dance Marathon.