Ryan Rivera Email & Phone Number

Santa Clara, California, United States

Redwood City, California, United States

• Guided kids ages 7-13 in learning the fundamentals in sports, and how to transfer the skills they acquired into other aspects of life.
• Developed drills and game plans for players to learn and adapt their playstyle’s to be successful at the next level.

Santa Cruz, California, United States

• Act as House Manager for Kaiser Permanente Arena events.
• Build positive working relationships with security and janitorial staff.
• Assist with and double check cleanliness of arena at end of shift as needed.
• Ensure the adherence of COVID-19 procedures and regulations.
• Communicate with management team about Arena-related elements that arise during events.
• Complete projects as assigned by Director, Operations or Facilities Coordinator.

Palo Alto, California, United States

San Diego, California, United States

• Supported different areas of the ballpark including, but not limited to, the seating bowl and entry gates.
• Strengthened a variety of skills in the areas of customer service, people, and crowd management to exceed guest expectations.
• Exemplified the Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently strive to exceed all guests’ expectations.
• Utilized ticket scanning equipment to assist guests at entry gates.
• Managed crowd flow, verified, and maintained ticket integrity in the seating bowl.
• Evaluated guests’ needs during events through empathy, good listening skills, and effectively resolved them through appropriate action, service, or solution.

San Francisco Bay Area

• Work with supervisors to set up and take down equipment and furniture used for events.
• Operate baseball pitching machines.
• Assist with “shagging” (i.e. catching and collecting) baseballs during pregame batting practice.
• Make changes to floor plans if requested by clients or event supervisor.
• Provide hands on support for any projects or emergencies at the ballpark.
• Ensure a high standard of customer service to clients and guest.

Stanford, California, United States

• Lead and organize setup and cleanup for Fan-Fest outside Stanford University home football games.
• Ensure quality on giveaways and activities both inside and outside Stanford Stadium.
• Maintain fan morale by interacting and engaging with the community before kick-off.

Atherton, California, United States

• Remodeled dormitories using various tools and equipment provided by the campus.
• Maintained campus and assisted in relationship oriented personal custodial, carpeting, electrical and laundry services for summer camps.
• Demonstrated and continuously developed great teamwork skills and cross-campusrelationships.

Menlo Park, California, United States

• Assembled customer service data used to expand the company into new households.
• Generated company revenue by exceeding sales quotas and establishing an excellent customer service relationship.
• Maintained a clean and organized front end of the store and used customer service skills to boost sales morale.

San Diego, California, United States

• Improved park attendance by showcasing outstanding customer service.
• Operated, monitored, and repaired various rides and roller coasters.

Bachelor Of Science - Bs, Sports Business

Biology And English

Education record