Ryan Tucker Email & Phone Number

Westford, Ma

Lead Chat Engineer

Westford, Ma

• Architect and lead developer of a self-service Chat product with optional live-agent escalation accessible by end users in a web browser, SMS, or Facebook. Product is implemented in Node.js on AWS Lambda using Kinesis, API Gateway, Redis, and S3.• Architect and technical lead of a live-agent Web Chat product using Bootstrap and AngularJS for responsive, mobile-first design deployed on AWS EC2. Product is geared toward low-bandwidth connections via HTML5 WebSockets.• Created a Node.js/Express REST interface to securely wrap AWS S3 functionality for consumption by other enterprise applications.• Reduced time needed to triage customer issues in existing legacy live agent Chat product.

Chelmsford, Ma

• Designed and implemented a message notification system in Unified Agent Desktop.• Promoted to Chat component lead during second year.• Customized builds using the Jenkins continuous integration system.• Responsible for features in Chat, SOAP portals, and Agent Desktop products using C, C++, C#, Java, JavaScript, and jQuery.

Chelmsford, Ma

• Designed and implemented a public facing XMPP chat interface and redesigned the matching server architecture using jQuery and C# to provide a load balanced, scalable, and fault tolerant infrastructure for customer/agent interaction.• Implemented feature requests, fixed bugs and defects, and documented current and legacy code for existing products in C, C++, C#, Java, and javascript/jQuery.• Created administrator tool to manage corrupted customer email queues using WCF.

Lowell, Ma

Teaching 91.211 - Computer Science for SRT Applications An introduction to computer science and related topics, with a focus on applications in audio and sound recording technology. Languages covered: MIT App Inventor and PythonCourse web site: https://sites.google.com/site/91211s2013/

• Developed and improved over a dozen exhibits related to computer science topics including an assistive technology iPad app, and automated initialization of exhibits using AutoIt scripts.• Trained and developed interpretive materials for over 60 staff and volunteers to provide a better visitor experience learning about computer science and STEM related topics.• Organized a museum-wide event during National Robotics Week in collaboration with iRobot with over 30 exhibitors.

• Develop web services in Java and UI in Flex for the Open Indicator Project's WEAVE data visualization system, scheduled to go open source November 2010.• Support and maintenance of Glassfish and LAMP server.• Administration of Joomla site and development of custom php interfaces.• Direct end user support to clients.

• Development of custom php/SQL project documentation and blogging engine in support of an NSF supported STEM curriculum for middle school children.• Hands-on teaching and curriculum writing for middle school and high school students and teachers.• Administration and code base integration of Moodle CMS with custom blogging engine.