S Kumar Email & Phone Number

Guwahati, As, In

India

India

 Conducted audit of 24 TVS dealerships’ Service and Parts, as well as the Sales process, across Uttar Pradesh and West Bengal & prepared action plans  Successfully carried out NPS analysis of TVS dealerships of Uganda, Kenya, Mali, Guinea, Ethiopia and Nepal and its related content creation  Delivered aftersales training on NPS to 25 aftersales team of CRE & CRMs  Carried out spare parts audit and its analysis and prepared action plans

Tiruvallur, Tamil Nadu, India

 Supported 84 PAN India JEEP dealerships on warranty claim processing  Assessed monthly 450 prior approvals/FTR as per warranty policy guidelines  Coordinated with Stellantis India aftersales technical support teams on critical technical issues for warranty approvals  Ensured that all prior approvals/FTR are processed timely with 100% quality  Delivered dealer training on Citroen & JEEP India warranty process & policies

Chennai, Tamil Nadu, India

 Reviewed manually all warranty claims blocked by warranty systems for all Opel Germany and UK Vauxhall dealers & importers  Analyzed warranty in conjunction with defined rules: validation, adjustment or rejection of claims, supported warranty activities  Assessed productively all warranty claims and pre authorizations with consistent 95% quality and achievement of total hub KPI  Actively applied Lean Management Pillars  Participated in audits and internal and external… Show more  Reviewed manually all warranty claims blocked by warranty systems for all Opel Germany and UK Vauxhall dealers & importers  Analyzed warranty in conjunction with defined rules: validation, adjustment or rejection of claims, supported warranty activities  Assessed productively all warranty claims and pre authorizations with consistent 95% quality and achievement of total hub KPI  Actively applied Lean Management Pillars  Participated in audits and internal and external training Show less

Jorhat, Assam, India

 Successfully diagnosed and updated vehicle automotive systems & components using OBD2 Diagnostic Tester and supported eTEK on repair jobs Accelerated identification of the technical problem of the vehicle and provided technical solution by referring technical bulletins, TEK Alerts and updates Communicated effectively with OEM Technical Advisors and optimized technical solution on timely basis  Generated service complaint report and technical assistance report in… Show more  Successfully diagnosed and updated vehicle automotive systems & components using OBD2 Diagnostic Tester and supported eTEK on repair jobs Accelerated identification of the technical problem of the vehicle and provided technical solution by referring technical bulletins, TEK Alerts and updates Communicated effectively with OEM Technical Advisors and optimized technical solution on timely basis  Generated service complaint report and technical assistance report in relation to parts failure & defect and its warranty Designed & delivered technical training to in-house dealer technicians, Service Advisors and floor supervisors as per requirement of the in-house OJT training  Reviewed and improved Service process quality and Service repair quality and maintained proper record of special tools requirement and register Show less

Guwahati, Assam, India

Guwahati, Assam, India

 Managed service operations with focus on implementing FORD INDIA LIMITED aftersales policies & procedures  Ensured customer satisfaction with quick quality service; progress on service revenue / productivity /Efficiency /Utilization  Scheduled repair orders & supervised daily shop floor vehicle status for general service and Body & Paint repairs with proper manpower allocation Worked actively with Ford India technical hotline assistance and customer support to fix customers’… Show more  Managed service operations with focus on implementing FORD INDIA LIMITED aftersales policies & procedures  Ensured customer satisfaction with quick quality service; progress on service revenue / productivity /Efficiency /Utilization  Scheduled repair orders & supervised daily shop floor vehicle status for general service and Body & Paint repairs with proper manpower allocation Worked actively with Ford India technical hotline assistance and customer support to fix customers’ concern  Performed complex technical operations which involved planning and selecting appropriate equipment, services and techniques to achieve desired results in an economical and time saving manner  Reviewed Technical discussion (Technical Bulletin, campaign, warranty & circulars) with technical support department  Reviewed Prior approval, Field Investigation & Warranty report  Ensured Body & paint shop production timely; Proposed major estimate to RSM for OEM goodwill contribution  Reviewed PSF report with DCRC and fix customers’ concern fast  Implemented Systematic parts order and stock management  Ensured sure all tools and diagnostic equipment functioned properly; SST Tools & workshop equipment’s availability,  Accelerated Housekeeping, maintenance & audit; Kept shelves properly stocked and work area clean and safe; Sustained inventory and maintained records of shop paperwork  Accessed technical & non-technical service operations staffs; In-house training material review & maintain standard up-to-date O.E.M. training for all technicians  Reviewed 5S & Kaizen inspection, SOP implementation, Fix It Right report analysis, Quality Gate report Analysis  Prepared & Reviewed service KPI report and correspondence to OEM & MIS to management Show less

Chennai, Tamil Nadu, India

 Successfully leaded VOLKSWAGEN-AUDI-SKODA aftersales process assessment across south India region dealerships Assessed General managers, Service managers, CRM, Service advisors, Floor supervisors, Quality inspectors, Warranty administrators and technicians Observed and recorded performance behaviors and accomplishments Reported results for VW aftersales training requirement Prepared VW aftersales training calendar and implemented the same timely

Chennai, Tamil Nadu, India

Abu Dhabi Emirate, United Arab Emirates

Bachelor Of Engineering - Be, Mechanical Engineering

3 Years Polytechnic Diploma, Automobile Engineering, 65.5

Higher Secondary, Science

Matriculation, High School/Secondary Certificate Programs