Lee Wright Email & Phone Number

Virginia, United States

Missouri, United States

Hardy, Va

Developed and drove continuous growth of company’s grassroots De Novo presence in Virginia, launching 18 profitable branches that generated over $38MM in receivables from over 17K accounts in 3 years, a 46% increase in 2018.• Motivated 55 branch associates and managers.• Generated sales growth that exceeded aggressive targets by over 6% annually, positioning the state for over 200% increase in profit in 2019.• Successfully operated at 362 APE (accounts per employee), compared to 300 - 350 industry norms.• Achieved 16% associate turnover.• Identified markets, modeled business plans, developed marketing strategies, designed staffing requirements and initiated best practices for timely collections and minimizing charge-offs, enabling rapid growth from zero to 18 branches in 3 years.• Served as key contributor to successful launch of new loan management and origination system, strengthening controls and compliance, resulting in greater quality and efficiency.• Innovated and developed virtual branch concept, accelerating new branch profitability by 60 - 90 days.• Created best practices playbook, providing the field with a template that structured the business and standardized management methods, resulting in enhanced control and customer satisfaction.• Created and piloted intern program resulting in adoption nationwide in over 75 larger retail outlets. Interns bring a valued millennial perspective and supplement branch staffing to cover vacations and to delay adding staff for ~6 months.• Built, promoted and sponsored program enabling branches to partner with over 1600 merchants, adding an additional channel for new business in over 350 stores and generating 100 new accounts in a single district in less than 4 months.• Ranked as #1 VP; mentored district supervisors that ranked among top-performers from 2016 to 2018.

Charlotte, North Carolina Area

Developed new training program to prepare high-potential branch managers for district management responsibilities, contributing to growth and profitability in 26 branches.• Installed merchant referral and auto-secured programs in field branches.

Galax, Va

Improved management of customer services and ~1000 accounts, increasing branch ranking from #32 to #4 in 4 months. Guided team members in consulting with clients to identify their financial needs, recommend optimal loan solutions and qualify clients, resulting in• 10% branch growth in 1-year, outperforming area network 3X.• Lower loss rates to under 23% of area network averages.• Excellent results on audits and compliance reviews.• A 96% customer satisfaction rate.• Positioning the branch as #6 out of 394 in the Northeast U.S. region.

Galax, Va

Oversaw sales and servicing of $970MM portfolio across 58 consumer branches in VA, WV and OH. • Developed and implemented strategies for profitable growth and service portfolio enhancement, targeting improvements in lending and servicing capabilities, resulting in higher efficiencies and returns and boosting client satisfaction to a record 99.6%.• Led 11 direct reports and 200 personnel, including creating employee development plans, monitoring performance in the field, and recruiting and training new personnel, achieving less than 15% turnover.• Created mortgage polices, flow and checklist that streamlined processes enterprise-wide, ensuring all mortgage steps were completed, reducing compliance and underwriting risks, increasing competence and confidence, thereby increasing originations and sales.• Selected to represent the field network on steering committees focused on developing, reviewing and refining policy and procedure.• Turned around performance in 4 difficult markets through motivational leadership and a full workforce assessment to implement new principles of leadership, performance and accountability. For example, improved district from #32 out of #34 to finishing in the top 20% in the company, and #34 out of 34 to finishing in the top 20%.

Galax, Va

Coordinated branch activities for 40 consumer finance locations in VA, WV and PA, managing 6 district managers, 40 branch managers and 120 customer service representatives. • Directed development and management of policies governing new business development, customer acquisition and retention, waste reduction, resulting in growth in accounts, revenues and profits, including reducing charge offs by 32% and increasing profitability by 47% to $28MM in one year.• Introduced a structured leadership presence and boosted staff morale, stabilizing a highly troubled market crippled from inconsistent leadership.• Implemented improvements to the corporate culture, focused on motivating the workforce, resulting in greater productivity and lower turnover.• Recognized for leading the largest number of growing branches in the division, improving growth in receivables from $5.5MM to $32.6MM in one year.• Introduced a strong focus on state-specific compliance, recovering damaged relationships with the state regulators.

Galax, Va

Provided strategic direction to 8 – 24 branch offices, with 8 branch managers, administrative personnel and 24 indirect reports in VA and NC.• Established operational goals, plans for achieving long-term and short-term goals, and new business development strategies. • Introduced effective tactics for customer retention, portfolio management and loan investment management, reducing delinquency levels to a record low in the region for all categories.• Introduced compliance controls resulting in zero failed audits over 6 years.• Coached, mentored and trained 2 branch managers and 4 new District Managers.• Recognized as District Manager of the Year for 2004.

Galax, Va