Sabrina Koval Email & Phone Number

• Serve as a team lead and escalation point for clients with a combined ARR of $2 million+
• Maintain strong client relationships by consulting with clients on continuous process improvements and maintaining a thorough understanding of proprietary SaaS cloud based system functionality and how to apply it.
• Primary contact for all requests relating to technology capabilities, ad hoc data review, implementation of system functionality, and specific user questions as well as internal governance requirements
• Provide resolution of escalated client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution
• Successfully project manage large initiatives such as annual enrollment, ACA, and ad hoc implementations

• Instrumental in the planning and execution of a move to a new work structure, in alignment with company reorganization goals
• Organized and oversaw 1,100 ongoing Operations tasks monthly relating to incoming data and import files
• Handled escalations from 70+ client teams and leads for the incoming data imports COE
• Assisted as a secondary lead for the Payroll COE
• Acted as a coach and mentor to a team of senior operations analysts as operations analysts

Greater Chicago Area

• Direct manager of a team of analysts, focusing on the technical and professional development of new colleagues
• Lead project management for all ongoing client projects including Affordable Care Act reporting, HRIS Conversions, Acquisition Implementation, Vendor Implementation, Annual Enrollment, and other company initiatives
• Partnered with senior leaders in recruitment & staffing decisions to ensure proper resource allocation across the company’s direct book of business

Greater Chicago Area

• Served as team lead and escalation point for clients with a combined ARR of $2 million+
• Collaborated across teams to coordinate and secure renewal of client contracts
• Prepared and conducted technical/product presentations, live demonstrations and trainings both internally and externally
• Led status calls with clients and industry brokers to provide key updates on project deliverables, future enhancements, and internal initiatives
• Utilized SalesForce as a method of tracking data elements across data elements as well as escalated employee issues
• Owned and oversaw the delegation of client work and ensured non-automated processes are completed accurately and timely to satisfy scope requirements

Greater Chicago Area

• Served as primary day-to-day contact for large market clients on all short-term projects, such as file transmission updates and broad scope audits, as well as more complex inquiries, such as billing procedures and high.
• Triaged technology, external vendor connection, and employee issues through tickets, internal product outreach, and emails until they were resolved while owning communications to clients of the status and remediation.
• Developed a strong, cohesive team by coaching and mentoring junior team members on site configuration and client communication
• Presented on new and existing system features to clients and provided documentation to support client processes

Greater Chicago Area

• Configured sites using client provided requirements, including benefit plan rules, plan details, and costs/rates on the bswift platform to ensure quality system functionality
• Imported demographic and benefit information onto the bswift platform for clients that average 10k+ employees and dependents, and tested and audited the platform to sustain data accuracy
• Prepared employee and employer communication documents to ensure awareness and understanding of any updates to personal records or system functionality
• Resolved any data discrepancies with external vendors by performing audits from various sources and communicating inconsistencies between data to client contacts using both summary level and detail reports

Evanston, IL

- Hand select by owner to be the first staff to implement organizations vision to provide quality food to Evanston-area - Greet guests and manage expectations by being knowledgeable about kitchen and wait staff schedules and timelines- Organize daily changed server sections, reservation times, and wait lists to ensure fairness - Manage phone calls from.

Greater Chicago Area

- Updated finances for Transit Future Proposal, a push for a public transit system that is environmentally conscious with higher economic efficiency, by researching current year tax constraints and transportation use information- Research potential new transit stops based on job hub locations for Prospering in Place, a program that aims to expand railway.

Greater Chicago Area

- Worked in a different team daily to accomplish sorting, restocking, and sales necessary to accomplish daily tasks- Employee of the month for December 2012 for being available to customers, exhibiting ‘fast, fun, and friendly’ Target ideals and assisting teammates in finishing their tasks - Maximized sales by creating a shopping environment through.