Sabrina Koval Email & Phone Number

•Serve as a team lead and escalation point for clients with a combined ARR of $2 million+•Maintain strong client relationships by consulting with clients on continuous process improvements and maintaining a thorough understanding of proprietary SaaS cloud based system functionality and how to apply it toward client objectives•Primary contact for all requests relating to technology capabilities, ad hoc data review, implementation of system functionality, and specific user questions as well as internal governance requirements•Provide resolution of escalated client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution•Successfully project manage large initiatives such as annual enrollment, ACA, and ad hoc implementations

•Instrumental in the planning and execution of a move to a new work structure, in alignment with company reorganization goals•Organized and oversaw 1,100 ongoing Operations tasks monthly relating to incoming data and import files•Handled escalations from 70+ client teams and leads for the incoming data imports COE•Assisted as a secondary lead for the Payroll COE•Acted as a coach and mentor to a team of senior operations analysts as operations analysts

Greater Chicago Area

•Direct manager of a team of analysts, focusing on the technical and professional development of new colleagues •Lead project management for all ongoing client projects including Affordable Care Act reporting, HRIS Conversions, Acquisition Implementation, Vendor Implementation, Annual Enrollment, and other company initiatives• Partnered with senior leaders in recruitment & staffing decisions to ensure proper resource allocation across the company’s direct book of business

Greater Chicago Area

•Served as team lead and escalation point for clients with a combined ARR of $2 million+•Collaborated across teams to coordinate and secure renewal of client contracts•Prepared and conducted technical/product presentations, live demonstrations and trainings both internally and externally•Led status calls with clients and industry brokers to provide key updates on project deliverables, future enhancements, and internal initiatives•Utilized SalesForce as a method of tracking data elements across data elements as well as escalated employee issues•Owned and oversaw the delegation of client work and ensured non-automated processes are completed accurately and timely to satisfy scope requirements

Greater Chicago Area

•Served as primary day-to-day contact for large market clients on all short-term projects, such as file transmission updates and broad scope audits, as well as more complex inquiries, such as billing procedures and high impact issues requiring deeper research and comprehensive solutions •Triaged technology, external vendor connection, and employee issues through tickets, internal product outreach, and emails until they were resolved while owning communications to clients of the status and remediation steps.•Developed a strong, cohesive team by coaching and mentoring junior team members on site configuration and client communication•Presented on new and existing system features to clients and provided documentation to support client processes

Greater Chicago Area

•Configured sites using client provided requirements, including benefit plan rules, plan details, and costs/rates on the bswift platform to ensure quality system functionality•Imported demographic and benefit information onto the bswift platform for clients that average 10k+ employees and dependents, and tested and audited the platform to sustain data accuracy•Prepared employee and employer communication documents to ensure awareness and understanding of any updates to personal records or system functionality•Resolved any data discrepancies with external vendors by performing audits from various sources and communicating inconsistencies between data to client contacts using both summary level and detail reports

Evanston, Il

- Hand select by owner to be the first staff to implement organizations vision to provide quality food to Evanston-area - Greet guests and manage expectations by being knowledgeable about kitchen and wait staff schedules and timelines- Organize daily changed server sections, reservation times, and wait lists to ensure fairness - Manage phone calls from guests in a professional manner

Greater Chicago Area

- Updated finances for Transit Future Proposal, a push for a public transit system that is environmentally conscious with higher economic efficiency, by researching current year tax constraints and transportation use information- Research potential new transit stops based on job hub locations for Prospering in Place, a program that aims to expand railway systems to boost economic vitality as well as efficiency

Greater Chicago Area

- Worked in a different team daily to accomplish sorting, restocking, and sales necessary to accomplish daily tasks- Employee of the month for December 2012 for being available to customers, exhibiting ‘fast , fun, and friendly’ Target ideals and assisting teammates in finishing their tasks - Maximized sales by creating a shopping environment through stocking shelves, organizing merchandise, and using theft prevention allowing the store to reach increasing weekly sales goals