Sabrina N.

Sabrina N. Email and Phone Number

IT Professional @ Addison Group
chicago, illinois, united states
Sabrina N.'s Location
Washington, District of Columbia, United States, United States
About Sabrina N.

Embarking on an exciting journey into the world of cybersecurity, I bring a deep understanding of the foundational principles that underpin digital defenses and cutting-edge security strategies. My passion thrives on proactively identifying and quashing potential threats, and devising innovative security solutions to fortify an organization's digital resilience. With agility and proficiency, I excel in the art of conducting thorough risk assessments, overseeing intricate IT security systems, and ensuring the impervious safeguarding of critical data.In the realm of digital forensics investigations, I am passionate about delving into the intricacies of deciphering digital artifacts and orchestrating responses to security incidents, thereby thwarting future cyber threats. My comprehensive knowledge of ethical hacking and penetration testing equips me to pinpoint vulnerabilities and recommend strategic security measures, ensuring a proactive defense against evolving threats. I excel in implementing and managing Role-Based Access Control (RBAC) systems, ensuring streamlined access management and fortified data security in cybersecurity endeavors.Currently, I'm pursuing a Master's Degree in Cybersecurity & Information Assurance, further advancing my expertise by obtaining certifications in CompTIA Security+, CompTIA A+, CompTIA CySA+, CompTIA PenTest+, and ISC2 Certified in Cybersecurity. These certifications are more than just badges; they are powerful tools in the ongoing battle against unauthorized access and data breaches!Beyond certifications, I bring a wealth of experience in technical support, leadership, and project coordination. From implementing ITIL processes to optimizing IT infrastructure, I possess the skills to drive results. Renowned for delivering innovative tech solutions, I thrive in dynamic environments where every challenge is an opportunity to excel.In the spirit of being a rapid learner, I am committed to keeping pace with the ever-shifting trends and emerging threats in the dynamic cybersecurity industry. Let's connect and traverse the vast landscape of cybersecurity together!Specialties: Cybersecurity | Threat & Malware Analysis | Vulnerability Management | Penetration Testing | Network Security | Incident Response | Access Control | System Analysis | Disaster Recovery Planning | Ethical Hacking

Sabrina N.'s Current Company Details
Addison Group

Addison Group

View
IT Professional
chicago, illinois, united states
Website:
addisongroup.com
Employees:
1184
Sabrina N. Work Experience Details
  • Addison Group
    Senior Technology Support Manager
    Addison Group Dec 2020 - Present
    I've been at the forefront of delivering top-notch technical support across a range of EUC technologies, working closely with teams to surpass service targets. Active Directory and Azure AD have been my go-to tools for managing user identities and access controls, empowering our team to work efficiently within the EUC environment. Through the use of cutting-edge ITSM tools, I've swiftly resolved incidents, boosted productivity, and streamlined processes, all while maintaining a laser focus on user satisfaction.But it's not just about solving problems – communication and teamwork are at the heart of what I do. Whether it's adapting to emerging tech trends or providing hands-on training, I've ensured our team stays ahead of the curve. And when it comes to project coordination, I've been the driving force behind smooth implementations and transitions. Leveraging my expertise in tech, like Microsoft 365, I've ensured our systems are not just secure but also efficient, aligning perfectly with ITIL guidelines. In a nutshell, I've gone the extra mile – from assisting our Sales team to contributing to product releases – ensuring our organization operates at its peak.
  • Nesco Resource
    Information Technology Support Supervisor
    Nesco Resource Dec 2018 - Dec 2020
    In my pivotal role, I've been the cornerstone for providing top-tier technical support to a sprawling enterprise of over 30,000 users across Windows and MAC systems. Meticulously documenting changes in our ServiceNow ticketing system and contributing to project planning have ensured seamless IT execution. Additionally, I've been instrumental in enhancing customer service and IT processes, resolving stubborn connectivity issues, and providing senior-level technical support within the Microsoft 365 domain. From managing tickets to leading end-user training sessions and spearheading hardware deployment projects, I've ensured our tech ecosystem operates smoothly. Collaborating seamlessly with vendors and maintaining our IT assets inventory with meticulous care, I've upheld excellence within our Microsoft 365 environment
  • Global Solutions
    Desktop Support Technician Ii
    Global Solutions Apr 2014 - Dec 2018
    I've offered vital technical support to staff, including executives, ensuring the smooth operation of critical technology like RDS and VPN connections, following ITIL best practices. Managing services like Microsoft 365, OneDrive, Dropbox, and SharePoint, I've optimized collaboration and email as an Office 365 and Exchange admin. Proficient in multi-factor authentication with Microsoft Authenticator and Okta, I've enhanced security for user authentication. Through troubleshooting, I've resolved issues with devices and software like Cisco VOIP Phones and Zoom. Utilizing expertise in Office 365 and OS like Windows 7, 8, 10, and 11, I've efficiently configured computers for smooth deployment. Managing IT tickets through ServiceNow, I've reduced resolution times by 30%. Additionally, by providing on-call and chat support, I've ensured prompt resolution of issues, contributing to high client satisfaction. Proactively identifying solutions for remote users has decreased ticket volume by 25%. Leveraging expertise in Active Directory, Endpoint Management, and Microsoft Intune, I've ensured secure and efficient management of user accounts and devices across the organization.

Sabrina N. Education Details

Frequently Asked Questions about Sabrina N.

What company does Sabrina N. work for?

Sabrina N. works for Addison Group

What is Sabrina N.'s role at the current company?

Sabrina N.'s current role is IT Professional.

What schools did Sabrina N. attend?

Sabrina N. attended Western Governors University, Catholic University, Per Scholas.

Who are Sabrina N.'s colleagues?

Sabrina N.'s colleagues are Christian Acevedo, Dinesh Dubey, Kerry Iyer, Molly Mcgovern, Bhoi Ashok C, Ste Ciso, Jennifer Coronado.

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