Accurate and timely registration of adverse event reports from initial receipt to data entry within required time frames.Accurate and timely processing of high volume of medical data within required time frames to ensure regulatory complianceTimely and accurate case prioritization for workflow routing• Effectively prioritizes and manages own time to complete assigned tasksDemonstrates functional and technical knowledge and skills to perform the job at a high level of accomplishmentClearly and succinctly communicates information to customers verbally and in writingDemonstrates high level of customer service to both internal and external customersUtilizes judgment skills to identify issues that impact the workflow anduses rigorous logic and methods to solve difficult problems with effective solutionsIdentifies gaps and areas that need improvement and communicates and/or implements recommendations/changes

Primarily responsible for the registration and accurate entry of high volumes of adverse event data into Pharmacovigilance database, within required timeframes to ensure compliance with department and regulatory guidelines. Responsible for accurate and timely creation of expedited report packets. Demonstrate functional and technical knowledge and skills to perform the job at a high level accomplishment

➢ Reviews, analyze, and evaluates business systems such as Workday.com ➢ Assist with project work, Ex: Implementation of new payroll tracking system for US employees ➢ Creates training materials for long term incentive plans utilized by Abbott globally ➢ Communicates directly with database vendor(OneSource.com) to resolve any system issues ➢ Communicates directly with Abbott business HR directors in APAC, EMEA and LATAM via email and weekly project status calls

➢ Provided professional and responsive customer service to Abbott employees globally ➢ Took inbound and placed outbound calls to provide information to Abbott employees ➢ Utilized Workday and Salesforce to access customer accounts and product information ➢ Worked on multiple special projects based on business need, processed leave of absences request in Workday database, processed employee agreements upon termination, etc.

➢ Transferred job description content from databases, Word Documents, Adobe pdfs, Excel, and paper to a standard Excel format for upload to Abbott’s new cloud-based global job management solution, JDXpert ➢ Created Adobe pdfs of current documentation to ensure adherence to Abbott Records Retention policies ➢ Created Excel templates and manipulated data using skills such as VLOOKUP, Pivot, and filters ➢ Typed protected content to Excel for conversion to the new tool ➢ Uploaded content to JDXpert; first to Staging for quality control and validation, then to Production