Manage new customer onboarding and liaise between the customer and AutoRevo's in-house support and design teams to ensure the customer’s needs and questions are satisfied in a timely manner.Contact new accounts immediately after the sale to create and organize all website content, design assets, and other materials needed to create the design.Ensure any design revisions are completed to the customer’s satisfaction within the design package purchased.Provide startup and ongoing training to customers. Includes explaining new features, updates, products, and service to clients in order to teach them how to take full advantage of the software.Proactively contact clients through follow-up calls to preserve a high level of service, while striving to identify new business opportunities within their account by upselling new features.Train and mentor new account managers, support team members, and sales executives.Assist with technical support cases and phone calls.Play a significant role in increasing retention as well as improving customer satisfaction rates by 15% over the past year.Handle unhappy customers tactfully while attempting to resolve the issue quickly. When escalation is necessary, contact upper management and ensure customer's needs are met.Review recorded calls for quality. Spend up to 60% of the business day on the phone with customers.Answer emails and close cases in both the account management and support queues in Salesforce and Sugar.Work with the billing and accounting departments to contact customers with overdue accounts and professionally advise of consequences for unpaid invoices.Review applications and interview applicants for positions within the account management department.

Maintained and updated event manifests, such as rooming lists, schedules and other event componentsCreated and proofed print collateral such as program guides, calendars and newsletters Coordinated air and ground transportationUtilized skills in data entry, word processing, and record-keeping to achieve specific tasksInspected event facilities to ensure they conformed to customer specificationsCompleted several projects with deadlines in an efficient mannerDemonstrated good financial awareness and an ability to manage budgetsAchieved $16,000 in savings within the first five months of hire

Verified customer and vendor credit eligibilityExecuted inside sale purchases and maintained inventory controlCompleted costing on a weekly basisManaged all aspects of shipping for the companyExpedited all orders to ensure timely delivery to the customerProficient in Microsoft Word, Excel, Outlook, PowerPoint and Peachtree Accounting Software Coordinated and planned appointments as well as organized lodging arrangements online Controlled all accounts payable and accounts receivable including bank reconciliations, purchase orders, check runs, sales orders, invoicing, enforcing collections, cash receipts and preparing bank depositsHandled all incoming calls while providing excellent customer service