Paula C. Email & Phone Number

United States

AutoRevo, LLC, Plano, Texas Aug 2013 – PresentOffice & Billing Manager, (Jul 2014 – Present)Track and place orders for office supplies/inventory for seamless workflow. Deliver active functional support by oversee set up of new accounts and initiating procedures for both past-due and cancelled accounts. Engage with management to provide access to building and parking garage. Identify and resolve escalated issues related to new hires and terminated employees. Establish and sustain strong relationships with accountants, sales executives, and account managers. Enforce end-to-end controls for accuracy, reliability, and consistency in customer billings.● Credited for maintaining 95%-97% accuracy on monthly billing.● Answered 100+ customer calls daily and efficiently resolved 90% concerns.

United States

Billing Coordinator, (Aug 2013 – Jul 2014)Promoted accountability and accuracy in customer accounts through detailed auditing. Updated and maintained database of approximately 1,500 automotive dealers using QuickBooks and Chargify for future reference and decision-making process. Rendered robust administrative support by processing monthly statements/invoices and collecting current/past due payments from accounts with an aim to improve cash flow position. Answered customer calls related to discounts and other request with a focus on generating positive feedback.● Transitioned customer accounts from QuickBooks to Chargify billing system for continuous functional excellence.● Ensured 95% to 97% accuracy on monthly billing throughout service.

United States

Lordane, Inc., Addison, Texas Jan 2003 – Jul 2011Billing Analyst & CoordinatorMediated between sales and customers and provided quality technical services. Took orders from sales and prepared customer invoices while maintaining integrity of invoices and communicating differences to sales teams/customers. Drove inventory processing and cost calculation using QuickBooks software. Ensured timely payments by efficiently processing monthly customer statements. Fostered congenial relationships with shipping and receiving for seamless merchandising operations. Managed customer records, accounts, and debit/credit processing.● Increased shipping times by 100% by implementing computerized inventory and ticketing systems.● Re-organized inventory related to vendors and product numbers from manufactory.

Education record

High School Diploma