Sachin Chavan Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

U & D Square Solutions is providing remote Support to various international clients.As a Technical Manager, my responsibilities are, Team Management, Co-ordination with Team members, handling daily workflow, Work distribution, Monitoring the daily activities, handling internal issues on the project, and coordinating with customers to make sure the service delivery is as per their requirements. Coordinating with Team for the day-to-day task and performing research on client infrastructure for proactive findings of issues.

Managing the company remote client infrastructure for Mission critical apps such as Exchange2010, Windows Server 2008, and Lync 2010. Coordinating with Team for day to day task and performing research on client infrastructure for proactive findings of issues.- Manage, administer & troubleshoot enterprise critical production servers.- Managing and maintaining Exchange 2010 DAG environment.- Mail Queue monitoring and troubleshooting.- Creation of Dynamic DL using various filters and normal distribution groups-adding member-providing management rights-maintain ACL DL- Providing On Behalf of, Send As permission and Full permission to user mailbox and Distribution groups.- Exchange Message Tracking -report generation in CSV.- Creation and managing the Room Mailboxes, Equipment mailboxes, Linked mailboxes, Shared Calendars. Linked mailboxes, Shared Calendars.- Monitoring and troubleshooting the mail flow using FOPE (Forefront Online Protection for Exchange) and Barracuda Spam filter. - Creation of Public folders, creation of shared calendars, Assigning and managing the permissions for the Shared calendars and Public folders.

- Responsible for handling more than 1000 Windows Servers that includes physical and virtual servers.- International client Co-ordination (chat and Voice).- Monitoring of Windows Servers and critical application performance using RMM tools.- Installation, Configuration and Troubleshooting of Operating Systems: Microsoft Windows XP, Vista, windows 7, Windows 8, Microsoft Windows 2003, 2008, 2012 Servers, Installing and managing Exchange Server 2003, 2007 and 2010.- Monitoring and troubleshooting of Microsoft DPM 2010 and 2012 backup application.- Managing, Installation, configuration, Restoration and troubleshooting of other backup software’s like, SymanTec Backup Exec, Windwos Backup, NT Backup etc. - Managing, Installation, configuration, Restoration and troubleshooting of AV Servers like, Symantec, TrendMicro, Kaspersky, AVG, Kaseya EndPoint Protection, KAV etc.- Updating latest security fixes & critical updates released by Microsoft using WSUS Server (patch management).- Documenting Standard Operation Procedure for various client’s projects.- Responsible for Change Management Request (CMR), Incident Management, Problem management.- I am the active partner of Projects Team. Recently we have worked on project of AD and DHCP migration from Windows 2003 to Windows 2008 and upgraded the Exchange 2003 to 2010.- Hands on experience to work with various Remote Management Softwares.- I am having good experience to work with various Remote Management tools like Kaseya, N-Able, LabTech, LPI and ticketing tools like Service Desk, AutoTask, Service-Now, Salesforce, Connectwise.- I have 6 years’ of experience to work with Kaseya RMM tool. - I have good hands on experience to work with Kaseya Remote Management tool. - I am having good knowledge about Kaseya Audit, Patching, Backup, Antivirus, Monitoring sets and scripts.

- Installation of HP servers like DL 150, DL 360, DL380 Servers with RAID 1 & 5- Installation of IBM entry Level servers.- Installation and configuration for Domain Controller & Active Directory- Installation & Administration of File Server- Data backup using NT Backup.- Creation Managing User Accounts in Active Directory.- Installation & Troubleshooting of Print servers.- Troubleshooting and handling of Microsoft Exchange related daily calls.- Installation and troubleshooting of Windows 2003 Server, XP pro, 2000 Server, 2000 Pro, 98.- Installation & Troubleshooting of various Application software’s & other user specific Software’s.- Troubleshooting of Users’ problems in OS/network/hardware areas.- Installation & troubleshooting of HP, IBM, DELL, HCL Desktop’s & Laptop’s. - Installation & troubleshooting of Assembled Desktops & Printers.- Installation and troubleshooting of Application Software’s, Ms Products,Antivirus software’s.- Configuration & troubleshooting Of Microsoft Outlook & Outlook Express. - Worked as a Network Support Engineer for Sakal Papers Ltd, Pune- Handling Total 25 routers setup with 2 mbps Point to point Lease line within different locations in Maharashtra- Configuring and Troubleshooting of Cisco Routers. Like 3745, 1700, 1720, 1721, 2621Xm, 2500 Routers. - Configuring Static Route, Ospf configuration as per Requirement.- Maintaining inventory of peripherals.

Bachelor Of Technology (B.Tech.), Electronics

Diploma In Computer Engg., Computer Engg., Higher Second Class