Sam Cooke Email & Phone Number

Austin, TX, US

Austin, Texas, United States

• Facilitate innovative learning experiences that enable customers to thrive with Betterworks' industry-leading OKR methodologies and software.
• Provide meaningful and timely performance feedback to end-user customers and partners.
• Facilitate the transfer of learning through formalized evaluation measures, including the administration of knowledge checks, skill assessments, and comprehensive proficiency tests/exams.
• Manage the coordination and completion of learning courses and events.
• Administer learning coursework and experiences through our learning management system and dedicated training environment.
• Assist in the ongoing enhancements of formalized education and certification programs, including updates, revisions, and improvements of existing coursework and materials.

Austin, Texas

-Manage the overall AppleCare training program at partner sites, ensuring all training metrics and program guidelines are meeting AppleCare standards.-Lead implementation and evaluation of AppleCare training programs and share best practices to improve partner training.-Manage the implementation and ongoing status of the AppleCare Accreditation program for.

Austin, Texas

-Facilitate extensive training curricula for new employees.-Develop and facilitate training curricula for new initiatives and ongoing education.-Partner with various departments to ensure that training provides integral skills to support the ever-changing needs of the business.

Austin, Texas

-Delivered sales results of a consistently high caliber.-Mentored and trained teammates to improve sales acumen store-wide.-Organized and facilitated new employee training for the Austin-San Antonio market.-Developed bench strength for training in the Austin-San Antonio market.

Austin, Texas

-Enrolled in the Apple Store Leader Program, a program designed to tutor its members in essential tenets of leadership.-Attended extensive leadership training seminars led by Apple’s Global Retail Training team to develop aptitude in multiple leadership techniques.-Attained an eye-level perspective of what leadership looks like in all areas of Apple.

Austin, Texas

-Built and led the Personal Shopping Team, the store’s highest echelon of salespeople.-Designed and executed training curricula for Specialists in order to improve the store’s overall sales performance; the store subsequently saw a notable improvement in performance.-Successfully developed and mentored team members to build the store’s bench strength for.

Austin, Texas

-Provided an exceptional customer experience while promoting Apple’s products and services.-Led and developed teammates to improve our store’s overall performance as a leader of the Mentor Team.-Consistently a top performer amongst our salesforce.