Sadashiva Shetty Email & Phone Number

As the Associate Director of Customer Service Capacity Planning and Forecasting at Chewy, I apply my data science skills and expertise to optimize the staffing of over 3500 customer service agents across multiple channels and locations. I have over 15 years of experience in data analysis, capacity planning, and workforce forecasting, with a focus on the e-commerce domain.In my current role, I partner with various stakeholders, such as operations, finance, marketing, and technology, to align the customer service capacity with the business goals and customer needs. I am passionate about using data to solve complex problems, improve customer satisfaction, and drive efficiency and innovation. I am always eager to learn new skills, tools, and methodologies to enhance my capabilities and deliver value to the organization and the customers. I am also committed to collaborating with and supporting my team and colleagues, sharing best practices, and fostering a culture of excellence and diversity.

Listed skills include Python, Machine Learning, Data Analysis, Scikit Learn, and 40 others.