Managing the Knowledge Management for SFDC across 4 locationsExpert Group (Tier II) managementLiasoning with SFDCLaying down various processes for smoother operationRecruitment

 Heading the SFDC wing of the CRM Practice of the company. Have the credit of setting up the SFDC team for the company. Actively contribute to the Presales activities and POCs to grab more projects for the company. Cost estimation, resource allocation, profitability, risk metication are some of my KRAs. Actively involved in setting up the Cloud Practice as well. Consulting with other Technical Evangelists to provide a robust and future proof solution to the client

I managed my US client with 400+ users across the globe from India through phone, webex, google docs and others. I have experience in full cycle implementation, leading a team of developers and onsite US experience.

Additionally, I was also heading the India operations having the development team for Netsuite ERP and the Accounts team responsible for keeping the books of accounts of US clients.

Functional ConsultantBusiness Analysis and designing workflow and UATLeading a team of seven membersTo coordinate with the US clients for their requirements and deliverablesHeading the Training division of SalesForceCorporate presentations

Implemented SalesForce CRM for the company from the existing Saleslogix CRM.Data transfer from Saleslogix to SalesForceImplementing Role HierarchyDesigning and implementing workflowCustomized the form layouts with validationsCreating and maintaining UsersOutlook integrationCreating reports and dashboardsAdministrating, maintaining, customizing and further development of CRM software.Converging necessary data from ERP systems to SalesForce. Creating customized reports using Crystal reports.Analyzing data and feeding to MD, AVP, and BDM for taking necessary proactive strategies and decisions.Coordinating with the MEs for guiding them in maintaining data.Reporting to the Managing Director.Coordinating with the Project Managers, Business Development Managers and software hardware vendors.Conducting user end training for the MEs.Conducting Product Training for the Clients

Conducting training (soft skills and technicalities) for the support personals and implementation personals.Technical Support Management End User TrainingLeading a team of eleven support personals.Coordinating between clients ( 48 across India ) and programmers through Project Managers in the post implementation phase.Renewal of AMC for the old clients and signing up AMCs for new clients.Reporting to the Managing Director.Coordinating with the Project Managers for allocation of jobs to the programmers.Recruiting technical people for the clients.

Was looking after the eastern region having the states Bihar, Jharkhand, West Bengal and Orissa.Giving Technical as well as Sales support to the center staff members.Budgeting business for the centers.Chasing the centers to meet monthly budgets and achieve the revenue targets.Supervising the operation of the centers for proper delivery (courseware, classes, certificates, placements, professional practices, etc.) to the students.Realigning the staff members as per their capabilities with growth prospective to keep up the zeal to work and take up new challenges.Strict implementation of eLearning in the centers.Conducting CGT(Career Guidance Talk) sessions in different centers to identify students with their interests, their placeability, preparing placement loads, profile mapping and hence coordinating with the Regional IC cell to place them in the market.Auditing the centers and guiding them to operate as per the QMS norms of NIIT Ltd.Maximizing Operating Profit Margin and positive EVA.