Saida F.
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Saida F. Email & Phone Number

Customer Success Manager at Trend Micro
Location: United Kingdom, United Kingdom, United Kingdom 13 work roles 2 schools
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Role
Customer Success Manager
Location
United Kingdom, United Kingdom, United Kingdom
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Saida F. is listed as Customer Success Manager at Trend Micro, a company with 7764 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Saida F..

Saida F. previously worked as Account & Customer Success Manager Europe at Algosec and Community Ambassador (volunteer) at Ecs Ambassadors. Saida F. holds Bachelor Of Fine Arts (B.F.A.) from Hogeschool Imelda Honim.

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Trend Micro

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Profile bio

About Saida F.

An experienced Customer Success Manager, with extensive Renewals, Account and Channel Management experience, in the software sector, across UK and Europe/EMEA.Building trust and relationships by putting customers first, task driven, well organised, passionate about technology and helping customers to solve their challenges. Working closely with new and existing enterprise customers (and partners) to drive successful outcomes.Working closely with customer and employer stakeholder teams to achieve customer's desired outcomes and associated value.Successfully contributing to the renewals program to increase customer satisfaction, retention, expansion and product usage.Specialties:* Substantial experience for software vendors across EMEA* Fluent English, Dutch & French speaker* Experienced & Certified Customer Success Manager (Success Coaching - levels 1, 2 & 3)* Renewals, customer retention & growth* Strategic account planning* Partner Management and Business Development* Developing new and existing partner eco-systems whilst maximising channel revenues

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Trend Micro
Trend Micro
Customer Success Manager
United Kingdom
Website
Employees
7764
AeroLeads page
13 roles · 30 years

Saida F. work experience

A career timeline built from the work history available for this profile.

Account & Customer Success Manager Europe

Engaged to manage 45 strategic EMEA accounts generating €21M ARR with key target of customer and revenue retention through meeting SLAs. Quickly built ‘Trusted Advisor’ status with clients through effective matrix management of internal & external stakeholders and turned around several significant enterprise accounts that were at significant risk of leaving.

Community Ambassador (Volunteer)

London Area, United Kingdom

Our public LinkedIn group initiative supports anyone in Europe looking for a new position, from those impacted by layoff to new grads starting their first position and anyone in between.- Join the group: Europe Career Support https://www.linkedin.com/groups/12871280/- Be a hero and support group members looking to support each other- It's all voluntary.

Customer Succes/Account /Renewal Manager Emea

London, England, United Kingdom

Responsible for initiating and maintaining relationships with partners and customers to drive high retention rates and employ effective selling strategies to successfully position DomainTools as a critical element in their security architecture.Quarterbacking accounts from initial onboarding through securing renewals and contract expansions. Effectively.

Nov 2020 - May 2022

Channel Manager Benelux

  • In my role as Channel Manager, I was responsible for supporting our partners with the sales and marketing activities of M-Files ECM (Enterprise Content Management) solutions.Together with my fantastic colleagues, I.
  • Boost partners’ business by focusing on sales/marketing strategies
  • Forecasting, sales planning and joint selling
  • Create channel sales strategies to meet the yearly sales quota
  • Negotiate contracts and growth plans with current and prospective channel partners
  • Demonstrate the technology benefits- ‘Seeing is believing’- 2020 95% of target - 2019 110% of target- 2018 90% of target Show less
Sep 2017 - Nov 2020

Channel Manager Benelux And The Nordics

Digital Guardian - Data Loss Prevention Software

London, England, United Kingdom

  • Responsible for generating sales of Digital Guardian solutions through VARs and System Integrators as well as initiating, facilitating and supporting lead generation campaigns. This involved working closely with.
  • Set up clear strategies and visions in a practically non-existing channel
  • Identification and recruitment of long term profitable relationships with technology Partners from scratch
  • Maintained the current DG… Show more Responsible for generating sales of Digital Guardian solutions through VARs and System Integrators as well as initiating, facilitating and supporting lead generation campaigns. This.
  • Maintained the current DG technology partners active in the sales process.(pipeline)
  • Focused on Distributors, VA Partners and SI’s in the Benelux- Nordics region: e.g. Atos Show less
Jun 2015 - Aug 2017

Channel & Si Manager Emea

Vendor Encryption Keys - Certificates Management
  • Responsible for channel development and management across EMEA for Venafi's ‘Enterprise Key and Certificate Management’ solutions
  • Refocused Venafi channel from 2-tier to 1-tier (SI’s) as 2-tier channel business model could not accommodate Enterprise level business.
  • Built up relationships with System Integrators such as: HP, IBM, Deloitte etc.
  • Worked with Business Development and direct sales teams to target, recruit and sign-up new partners; continuing pipeline… Show more Responsible for channel development and management across EMEA for Venafi's.
  • Worked with Business Development and direct sales teams to target, recruit and sign-up new partners; continuing pipeline development.
  • Built strong rapport at HP responsible for driving through HP’s acceptance of Venafi as a global Preferred Supplier Show less
Mar 2012 - Jan 2015

Channel/Distributor Manager Europe

Netclarity - Intrusion Defense And Network Acces Control Vendor

May 10 – Jan 12

Developed the EMEA channel enablement frameworkOrganized and contributed to lead generation activities with the Channel PartnersEnsured alignment of activities with channel strategy, globally achieved all sales quotas by selling NAC through channel partners in Europe

May 2010 - Jan 2012

Channel Account Manager Emea

  • Developed sales training, maintained and generated sales of DigitalPersona products through VARs and System Integrators as well as initiating, facilitating and supporting lead generation campaigns.
  • Negotiated and closed a large, complicated order with France Air.
  • Identified and recruited over 15 new partners (resellers & distributors) in different countries.
  • Generated new business leads, using their existing client databases and new client leads.
  • Developed customized… Show more Developed sales training, maintained and generated sales of DigitalPersona products through VARs and System Integrators as well as initiating, facilitating and supporting lead generation.
  • Developed customized marketing and business plans with each VAD and reseller.
Jul 2008 - Mar 2010

Channel Manager Emea

Eeye Digital Security
  • Promoted and sold eEye Network Security Scanner, Management Console and Intrusion Prevention solutions.
  • Developed a channel sales and marketing strategy across EMEA with a specific focus on Benelux and Scandinavia
  • Represented the company at major selling events - both channel and end-user.
  • Recruited security and network-related VARs to new channel program
  • Implemented sales and technical training program for new partners
Jan 2006 - Feb 2008

Business Development Manager

  • Manage channel partners and increase the market share and market awareness of RSA
  • Identify and recruit new 1 and 2 tier partners.
  • Seek new business opportunities as well as maintaining existing business.
Jan 2005 - Dec 2005

Reseller Account Manager

  • Started from scratch and grew channel from zero to 100 active partners (SI’s, VARS & Consultancies) selling a mixture of security and storage products
  • Closed some significant orders with organizations such as Compaq and The Belgium Railway
  • Maximized sales and client satisfaction by initiating lead generations and other marketing activities
Jul 2000 - Dec 2004

Inside Sales Benelux

Network Associates
  • Sold McAfee Anti-Virus, Magic Helpdesk & Sniffer products to an impressive 40% above target.
  • As an Internal Sales Person, grew McAfee revenues in Belgium from $400k p.a to $3.6 million p.a.
1996 - 2000 ~4 yrs
Team & coworkers

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2 education records

Saida F. education

Bachelor Of Fine Arts (B.F.A.)

Hogeschool Imelda Honim

Bachelor Of Fine Arts (Bfa), Fine/Studio Arts, General

Imelda
FAQ

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Quick answers generated from the profile data available on this page.

What company does Saida F. work for?

Saida F. works for Trend Micro.

What is Saida F.'s role at Trend Micro?

Saida F. is listed as Customer Success Manager at Trend Micro.

Where is Saida F. based?

Saida F. is based in United Kingdom, United Kingdom, United Kingdom while working with Trend Micro.

What companies has Saida F. worked for?

Saida F. has worked for Trend Micro, Algosec, Ecs Ambassadors, Domaintools, and M-Files Corporation.

Who are Saida F.'s colleagues at Trend Micro?

Saida F.'s colleagues at Trend Micro include Hannah Grace Chico, Phuong Le, Tasneem Saif, Alexandrea Oliveros, and Anne Zhao.

How can I contact Saida F.?

You can use AeroLeads to view verified contact signals for Saida F. at Trend Micro, including work email, phone, and LinkedIn data when available.

What schools did Saida F. attend?

Saida F. holds Bachelor Of Fine Arts (B.F.A.) from Hogeschool Imelda Honim.

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