As an IT Infrastructure and Business Support, I am responsible for maintaining IT infrastructure, at the head office, 10 Distribution Centers, and 4 Service Centers. This includes procuring IT products in line with regulations and company policies and ensuring the products meet the required specifications and standards. I also work closely with vendors to ensure the services remain up and running and meet Service Level Agreements. In addition to maintaining the hardware lifecycle, I handle requisitions from service centers and distribution centers related to hardware, provide assessments and initiate procurement processes when necessary. I also provide any supporting data required by other departments.

As an IT Infrastructure & Workplace Specialist, I maintain IT infrastructure at the head office. This includes procuring IT products in line with regulations and company policies and ensuring the products meet the required specifications and standards. I also work closely with vendors to ensure the services remain up and running and meet Service Level Agreements in addition to maintaining the hardware lifecycle.

- Providing high-level support to branch managers and staff. - Demonstrated ability to perform a variety of administrative tasks, including preparing reports, maintaining databases, and processing information.- Set up user accounts, permissions, passwords and monitored user access. - Provided training to users on the use of new technologies and systems.- Prepared and maintained technical documentation for users and for the IT Team.- Responded to IT support requests and provided technical support over the phone and remotely