Saiful Alam Email & Phone Number

Dhaka, Bangladesh

• Identified training needs, prepared training modules, and implemented training programs in consultation with line management.
• Built a Training culture within the organization by arranging and facilitating necessary employee training.
• Organized monthly and annual training budgets and identified training needs for new and existing employees.
• Planned, formed, and implemented each year's training calendar training materials of various departments by maintaining standards.
• Identified the close gaps in existing staff members' skills through Training Needs Assessment (TNA).
• Monitored and facilitated 'Orientation' sessions and arranged on-the-job training.

Dhaka, Bangladesh

• Experienced managing budgets, conducting employee reviews, overseeing training, creating schedules, and negotiating contracts.
• Implemented effective monitoring and management structures to maintain controlled business inventory and minimize losses.
• Demonstrated proficiency in inventory management by accurately ordering stock quantities and implementing corrective actions to drive profitability.
• Skilled in mentoring and motivating team members to achieve challenging business goals.
• Utilized customer feedback data to identify areas of improvement and develop effective solutions.
• Successfully handled problematic customers and clients, ensuring excellent customer service and supporting lower-level employees.

Dhaka

Provide support to solve hardware, software & networking related issues. Monitoring the process of procurement and selling. Provide logistic support.

Kuwait

Forecasting & projecting daily sales and product prediction, Follow-up on customer service by calling customers. Handling customer complaints, and reports and coordinating with RGM & Army & Air Force Exchange Service to run a great operation.Shift Management, Inventory, Training, Ordering, Communication with head office & AAFES( Army & Air Force Exchange.

Honors, English

Hsc, Business

Education record