• Identified training needs, prepared training modules, and implemented training programs in consultation with line management.• Built a Training culture within the organization by arranging and facilitating necessary employee training.• Organized monthly and annual training budgets and identified training needs for new and existing employees.• Planned, formed, and implemented each year's training calendar training materials of various departments by maintaining standards.• Identified the close gaps in existing staff members' skills through Training Needs Assessment (TNA).• Monitored and facilitated 'Orientation' sessions and arranged on-the-job training.• Sought and gathered information from management, employees, and other departments regarding the effectiveness of completed training courses and frequently sought to improve.• Integrated "Dragontail" technology solutions to enhance the delivery and tracking of training programs.• Stayed informed about industry trends, best practices, and innovations in learning and development.• Ensured training programs comply with relevant laws, regulations, and industry standards.

▪ Experienced managing budgets, conducting employee reviews, overseeing training, creating schedules, and negotiating contracts.▪ Implemented effective monitoring and management structures to maintain controlled business inventory and minimize losses.▪ Demonstrated proficiency in inventory management by accurately ordering stock quantities and implementing corrective actions to drive profitability.▪ Skilled in mentoring and motivating team members to achieve challenging business goals.▪ Utilized customer feedback data to identify areas of improvement and develop effective solutions.▪ Successfully handled problematic customers and clients, ensuring excellent customer service and supporting lower-level employees.▪ Played a key role in recruiting, hiring, and training initial personnel for new organizations, establishing vital internal functions, and defining position scopes.▪ Streamlined financial processes by reducing inconsistencies and conducting thorough assessments of billing invoices and expense reports.

Provide support to solve hardware, software & networking related issues. Monitoring the process of procurement and selling. Provide logistic support.

Forecasting & projecting daily sales and product prediction, Follow-up on customer service by calling customers. Handling customer complaints, and reports and coordinating with RGM & Army & Air Force Exchange Service to run a great operation.Shift Management, Inventory, Training, Ordering, Communication with head office & AAFES( Army & Air Force Exchange Service, People Management, Safety & Security.