• Analysis, Design & Implement IT infrastructure projects and managing and providing on-going support to existing customers. • Excellent troubleshooting and problem solving skills under stressful environment and ability to keep up-to-date of current technologies and solutions. • Actively participate in the Senior Management Decision making and provide strategic leadership and operational management for infrastructure services and ensure that services to its clients are delivered to agreed standards.• Managing and maintaining Microsoft Windows applications and systems including Windows Server 2012, Microsoft Threat management gateway 2010, Microsoft Exchange Server 2010/2013, Active Directory 2012 R2, Acronis Backup and recovery, Group Polices, File servers, Microsoft SharePoint 2013, Windows azure and Open stack cloud, and Windows 10.• To lead the development of key performance indicators and performance management reports for IT Infrastructure & Services Delivery.• To manage, develop and train staff within the Infrastructure team, ensuring that they are motivated and equipped to deliver a high quality service to agreed standards.• To be responsible for budget management for the IT infrastructure service.• To assist in the development of a IT Infrastructure & Services Delivery strategy and associate policies and plans and facilitate internal and external IT audits.• Provide consultancy to different clients including government and non-government organizations.• Managing Data Protection, Email Archiving, Dell, HP and IBM Servers, NAS & SAN Storage• Ensure business continuity by validating Disaster Recovery Plan with reference to Documentation & simulation.• Technical Support, Documentation & Training.

• Design, Deploy, Implement Core Infrastructure, Messaging and Security solutions based on Microsoft Products to government institutes.• Managing and maintaining Microsoft Windows applications and systems including but not limited to Windows Server 2003, 2008, Microsoft ISA Server, Microsoft Exchange Server, Active Directory 2008 R2, DNS, DHCP, VMWare, WSUS patching management, Symantec Backup Exec, Acronis Backup and recovery, Group Polices, File servers, Clustering, Microsoft SharePoint, Windows XP, Windows Vista and Windows 7.• Managing the acquisition, installation and maintenance of the organization's local area network and Server hardware / software.• Managing network operations to include troubleshooting connectivity problems; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.• Performing routine preventive maintenance on hardware and software.• Responsible for troubleshooting workstations, networks, software applications and other technologies.• Management and troubleshooting of Cisco Switches 2960 and 3560 • Preparing, maintaining and testing a technology disaster recovery plan• Developing and maintaining an excellent working relationship with other department• Build trust and relationship with customer technical resources and decision makers • Improve the technical quality of the technical team by helping identify areas of development for the engineers as well as providing high quality service delivery• Designing application and network security aspects of solutions• Liaise with customer and internal staff throughout project delivery to ensure customer satisfaction is achieved• Planning and implementing future IT developments• Backup and recovery management

• Design, Implementation and Maintenance of network infrastructure• Installation, Configuration and Administration of Servers “Active Directory Services, Additional Directory Services, DHCP Server, DNS Servers, Web server and FTP server”• Design, Implementation and Configuration of Microsoft Exchange Server 2003 infrastructure and Microsoft ISA Server 2004• Plan, coordinate, and implement network security measures to protect data, software, and hardware• Develop project plan, gather periodic project status reports and updating project timelines• Plan and design data backups and disaster recovery operations • Ensuring that hardware and software systems are maintained• Support LAN, WAN and telecommunication infrastructure.• Improve the technical quality of the technical team by helping identify areas of development for the engineers as well as providing high quality service delivery• Supervise System Support Engineer’s Team• Manage Network Printers • Allocating network resources• Maintaining Network documentation