Saket Sharma Email and Phone Number
As a Lead Business System Analyst with over 17 years of experience, I have a passion for delivering innovative solutions and help organisations with digitalisation, automation and business transformation at enterprise level aligning with changing business objectives and user needs. In my role at Accenture, Moody's and Softcat, I was fortunate to collaborate with Global Organisation Leaders, Executive Stakeholders, Cross functional teams and Subject Matter Experts for Digital business transformations in various sectors spanning from Banking, Defense, Legal, Finance, Healthcare, Retail, Higher Education and HR.My previous roles have enabled me to develop a diverse skill set and a strategic vision for digital business transformation. I have effectively led and contributed to projects in multiple industries, utilizing skills and tools like SQL, Excel, Power BI and Tableau in data analysis, IT, Lean Agile methodologies, and the overall software development life cycle (SDLC). My knowledge spans business analysis, Salesforce CRM, product management, change management, data migration, and generative AI. I have also demonstrated my ability to merge and integrate newly acquired organizations (M&A) into the core infrastructure of Dye and Durham, a global provider of cloud-based software and technology solutions for legal professionals.I believe the essence of effective business analysis lies in promoting teamwork and collaboration, understanding stakeholders' needs, and communicating clearly. By focusing on improving business processes, gathering and analysing requirements, re-engineering systems, conducting user acceptance testing (UAT), and implementing changes, we can drive successful business analytics outcomes.I enjoy working with cross-functional teams globally, sharing my knowledge and insights, and empowering others to achieve team goals. I am always keen to take on new challenges and opportunities that allow me to grow, learn and contribute to meaningful outcomes for enterprise level changes for my clients and help build life-long relationships.
Valuelabs
View- Website:
- valuelabs.com
- Employees:
- 5989
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Senior ExecutiveValuelabs Apr 2024 - PresentLondon Area, United Kingdom
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Product Head, Senior Technical Business AnalystSoftcat Plc Nov 2023 - Apr 2024LondonLed a comprehensive vendor selection process, ensuring alignment with strategic objectives and compliance with organisations budgetary guidelines, resulting in the successful adoption of an advanced CRM solution.Developed and implemented robust schemas and frameworks for sales operations teams, optimising workflows and enhancing operational efficiency.Collaborated closely with senior stakeholders to gather requirements through workshops, identify pain points, and captured these to drive RFP requirements.Managed the end-to-end implementation of digitalisation programs, ensuring successful adoption and minimal disruption to daily operations.Negotiated contracts with CRM vendors, securing favourable terms and maximising value while adhering to budget constraints.Key AchievementSuccessfully led CRM system overhaul that reduced client spend by 13% and operational efficiency by 15%, demonstrating better re-alignment of systems and processes. -
Senior Technical Business AnalystDye & Durham Corporation Jun 2023 - Nov 2023London, England, United KingdomLed the BA cycle for a digitalisation program catering to World’s top-tier Legal and Professional Services firm, as a client of Systematix across four different countries.Managed merger and acquisition activities for companies acquired by Dye and Durham, ensuring seamless alignment under the parent company and migration of critical components.Collaborated with the Scrum Manager to plan sprints and releases, translating technical requirements for development teams, and assessing feasibility with technical architects.Conducted thorough testing of user stories and facilitated showcases with senior executives for implementation approval.Managed changes in requirements and prioritisation, ensuring adaptability to evolving project needs.Resolved inconsistencies in report data between web-based applications and NetSuite, collaborating with NetSuite support teams and specialists to address integration issues.Key achievementsAccelerated resolution of longstanding issues, resulting in a notable reduction in turnaround time for issue resolution, enhancing operational efficiency.Enhanced system functionalities through the overhaul of the Order Management System, enabling streamlined order modifications and reordering capabilities, leading to improved client satisfaction and retention.Improved data consistency and accuracy by resolving integration issues between web-based applications and NetSuite, facilitating seamless report generation and decision-making processes.Demonstrated leadership in change management, ensuring smooth adaptation to evolving project requirements and priorities, fostering a culture of agility and innovation within the organisation.As Practice Head, contributed significantly to organisational success by driving operational excellence, fostering collaboration, and delivering impactful solutions that drive business growth and efficiency gains. -
Lead Salesforce Business Analyst ManagerBirlasoft Feb 2022 - Apr 2023IndiaEnhanced client business operations through expert Salesforce consulting across five major projects, resulting in tailor-made solutions that precisely met diverse needs.For Birlasoft’s US Defense client (FMD) implemented digital transformation of 14 departments of FMD from ERP to Salesforce CRM platform resulting in a 25% increase in operational efficiency for FMD.A 19% increase in patient revisit rates was achieved at Sanar Group of Hospitals through a digital transformation initiative that leveraged mobile technology to enhance patient-doctor interactions.Boosted lead generation and retention for an EdTech engagement, resulted in reducing lead loss to 0% and an opportunity to reach out to lead in future campaigns.Key AchievementsOperational efficiency for a key client was enhanced by 25% through implementation of custom Salesforce solution for client departments.Project delivery times were reduced by 20%, and technical debt was cut by 25%, as a budget was kept separately to address Tech debts for each release.Customer satisfaction measured through Qualtrics survey reached 85%, with an 25% increase in repeat business for healthcare client, due to the interactive app that was built to enable better connectivity of Hospital with patients. -
Assistant DirectorMoody'S Analytics Aug 2018 - Jan 2022IndiaLed digital product management team responsible for managing Moody’s Analytics products online ($20 M order entry transactions per year),Worked to build a software system to align specialised customer support SME’s using Service cloud.Managed five different product portfolios worth $ 10 M through dedicated product managers, managing build capacity for each area and prioritising most important requirement as per road map with Senior Stakeholders, BA’s, Product owners and cross-functional teams (dev, test, QA, architect) for software development.Spearheaded a global team of 12 Business Analysts to transition Moody's product catalogue migration from legacy FPX tool to Conga CPQ over a period of 2 years for 6000 strong sales population of MA.Key achievements:Automated 5K existing customer orders per year that were previously fully manually entered, saving $2M per year and increasing business transactions by 17%.Built software for customer self-service customer and ran campaigns to increase incoming traffic resulting in 7% new customers ordering Moody’s products online on the app. -
Business And Technology Delivery Associate Manager, AccentureAccenture Jul 2007 - Jul 2018Hyderabad, Telangana, IndiaImplemented Sales Enablement program in phases over a two-year period for 42,000 Accenture employees globally, by designing skill assessment questionnaire with global executive Capability Leads to rank employee proficiency and identify skill experts in each domain.Worked with Accenture Global Salesforce Enablement leadership to move from excel to implement Salesforce based CRM for its 25000 sales population in phases over a period of 4 Years from 2014 to 2018 to improve win rate of opportunities through predictive analysis and Einstein AI.Key challenges of this project were:We were the 2nd Project in the world to implement Salesforce and Lightning globally.Asking users to move away from traditional way of opportunity bookingHaving a large user base to adopt to new systems with no prior knowledge of salesforceConvincing Executive sales leadership to adapt to new system and build opportunityDo hit and trial on evolving Salesforce analytics with Einstein, pipeline, reports and dashboard.Provide flexibility to Salesforce Leadership team (approvers) to action on opportunities on go.Key Achievements:The HR strategic initiative improved in highly qualified and proficient employee’s retention by 18%.Implemented Salesforce migration for 25000 Accenture sales professionals globally in five-month period.Drove users to adapt to Salesforce by providing them training, videos, and internal customer support for 3 months to allow them to be successful in their roles.Managed to get Accenture Leadership adoption by 50% with help of stringent policies and leadership guidance.Embedded core AI Einstein analytics into the existing system to enable insights with intelligence, reducing data silos by 25% and enhancing decision-making using Salesforce Einstein to score opportunities. -
Business And Technology Delivery LeadAccenture Dec 2011 - Nov 2015India
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Senior Software EngineerAccenture Dec 2009 - Nov 2011India
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Software EngineerAccenture Aug 2008 - Nov 2009India
Saket Sharma Education Details
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Master Of Computer Applications - Mca -
Bachelor Of Science - Bs
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St. Georges British International School, Rome, ItalyInternational Baccalaureate (Ib)
Frequently Asked Questions about Saket Sharma
What company does Saket Sharma work for?
Saket Sharma works for Valuelabs
What is Saket Sharma's role at the current company?
Saket Sharma's current role is Certified Senior Business Analyst | Business Analysis Leadership | Digital Transformation | AI-Driven Solutions | Salesforce & ERP Implementation | Change Management | Product Management | MS Co-pilot | Gen AI | CBAP |.
What schools did Saket Sharma attend?
Saket Sharma attended Guru Gobind Singh Indraprastha University, Guru Gobind Singh Indraprastha University, St. Georges British International School, Rome, Italy, St George's British International School, Rome.
Who are Saket Sharma's colleagues?
Saket Sharma's colleagues are Srinivas Pattela, Kaleswararao Palavelli, Krishna Munagala, Sreelakshmi G, Shalini Chanchala, Amalanathan Chinnappan, Srikanth Vavilala.
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