At DXC Technology, our collective mission is to provide exceptional technical support that ensures customer satisfaction and seamless IT operations. Over the past two years, my role as a Technical Support Engineer has centered on delivering solutions through ITIL-guided practices and an array of tools including Cisco AnyConnect and ServiceNow.With a focus on minimizing Average Handle Time and maximizing resolution effectiveness, our team utilizes Microsoft Remote Assistance and Citrix Workspace to address software-related issues. We thrive in a collaborative environment, sharing knowledge and escalating unresolved issues to enhance our service standards continuously. This ethos of improvement and dedication to customer experience drives every interaction, contributing to the long-term value we deliver to our clients.
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Operation ExecutiveJoomdevAligarh, Up, In
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Technical Support EngineerDxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India● Troubleshoot and resolve customer issues over a call with given Average Handle Time (AHT).● Assist customers via both chat as well as voice support.● Remotely handle software-related issues in laptops and desktops.● Redirect customers to respective companies’ helpdesks in case of hardware-related issues.● Use Microsoft Remote Assistance (MSRA) to help customers through remote access.● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.● Create knowledge base including technical notes and articles.● Works on Cisco AnyConnect, Cisco Jabber, Active Directory, Microsoft Office 365, Azure, Citrix Workspace, REAPER, ServiceNow. -
Technical Support EngineerDxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India
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Technical Support SpecialistDxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India
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Technical Support EngineerDxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India
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Technical Support SpecialistDxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India
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Technical Support SpecialistDxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India
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Technical Support EngineerDxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India• Effectively troubleshooted and resolved customer issues via phone, meeting AHT targets.• Delivered exceptional customer support through chat and voice channels.• Remotely resolved software-related issues on laptops and desktops using MSRA.• Identified recurring issues and escalated them for continuous service improvement.
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Technical Support Specialist L1Dxc Technology Apr 2022 - May 2024Bengaluru, Karnataka, India• Provided technical support for IT systems, specializing in Azure, O365, VMware, and Active Directory.• Managed remote support and service operations for a global IT company.• Collaborated with cross-functional teams to ensure seamless IT operations.• Achieved high customer satisfaction ratings through efficient problem-solving and troubleshooting.
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Human Resource AssistantCollabera Jun 2021 - Jan 2022Bengaluru, Karnataka, India● Worked on the timecard of the employees of Amazon.● Handled punch issues or vacation issues of the associates.● Added or deleted the punches and pay-codes so that there will be no issue related to the payroll of the associates.● Properly handle complaints and grievance procedures.● Maintained the Trackers & Reports of the Candidates.● Maintained the day-to-day operations of the HR functions and duties. -
Computer Network EngineerWipro Sep 2018 - Mar 2021Gurugram, Haryana, India-Focus on the day-to-day support that keeps network systems running properly.-Maintain the software and hardware, monitor the system for potential issues, analyze problems, and create plans to prevent or correct issues.-Install, operate, maintain, upgrade, and fix computers and network equipment.-Design and install well-functioning computer networks, connections and cabling.-Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.-Inspect LAN infrastructure and fix minor or major problems/bugs. -
Software InternWipro Limited Jun 2014 - Jul 2014Gurugram, Haryana, India● Understood the basic concepts of computer networking.● Studied about the 7 layers of Open Systems Interconnection (OSI) Model and their functionalities.● Learnt about the various types of network devices and network topologies.
Sakshi Mathur Education Details
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Computer Science Engineering -
Aligarh College Of Engineering And Technology, AligarhInformation Technology -
Aligarh Muslim University, AligarhScience With Maths
Frequently Asked Questions about Sakshi Mathur
What company does Sakshi Mathur work for?
Sakshi Mathur works for Joomdev
What is Sakshi Mathur's role at the current company?
Sakshi Mathur's current role is Operation Executive.
What schools did Sakshi Mathur attend?
Sakshi Mathur attended Mahatma Gandhi Mission's College Of Engineering & Technology, Noida, Aligarh College Of Engineering And Technology, Aligarh, Aligarh Muslim University, Aligarh.
Who are Sakshi Mathur's colleagues?
Sakshi Mathur's colleagues are Sushma B, Chetna Kaushik, Nitin Singh, Reecha Rathod, Vikas Kaimwal, Lalit Jagarwal, Chandan Deep.
Not the Sakshi Mathur you were looking for?
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Sakshi Mathur
Grow More Coach / Strategic Hr Business Partner With Expertise In Diverse Sectors ( It, Healthcare And Retail )- Working With Enalytix (Ex Bourn Hall Fertility/Srl Diagnostics/Future Group)New Delhi -
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Sakshi Mathur
Pune
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