Kim Kennedy Email & Phone Number

Cloud for Good works with higher education institutions and nonprofit organizations to create transformational value with Salesforce.

Chicago, Illinois, United States

Provisio Partners is the largest dedicated Salesforce consultancy with a single focus on Human Services. ✤ Act as Business Analyst and Salesforce Administrator for small and medium-sizedprojects that involve Nonprofit Success Pack, Nonprofit Cloud Case Management, Program Management Module, Experience Cloud, Birdseye, and Earlybird.✤ Works with internal solution architects, technical architects, project managers, andProvisio clients to understand the solution to be delivered during engagements.✤ Ensures high-quality service delivery for both professional services andmanaged services engagements.✤ Achieves billable goals while ensuring timely delivery of committed services,ensuring a high level of customer satisfaction.✤ Define, document, and groom user stories and business processes, especially forcustomer support and success.✤ Develop detailed business requirements and acceptance criteria for target improvements.✤ Define, document, and groom user stories, workflows, and testing scripts.✤ Build, test, demo, and deliver solutions, from small enhancements to large projects.

Remote

✤ Led client sessions, gathering/prioritizing requirements & creating solutiondocumentation.✤ Configured a comprehensive Nonprofit Salesforce organization based on clients' 30+requirements to track and report on the successes and struggles of the program's750+ members.✤ Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog.✤ End-user training documentation and presentation to ensure understanding and useradoption of customizations.✤ Deployed automation, including email templates, alerts, workflows, process builders& flows.✤ Salesforce Security-ongoing maintenance and structuring ofroles/profiles/permission sets/sharing settings.✤ Created user interface customizations with lightning layouts and page layouts tofacilitate user management.✤ Participating in live weekly workshops exploring best practices around Salesforceand the broader Salesforce ecosystem.✤ Participating in professional development topics for Salesforceadministration/business analyst roles.

Charlotte, North Carolina, United States

✤ Taught at Bradford Preparatory School (2014-2018) and Corvian Community School(2018-2021). ✤ Built an art program for elementary and middle school grades providing acomprehensive art experience for students.✤ Organized a successful and profitable annual art show grossing $9,000 for theschool.✤ Awarded Teacher of the Month, May 2018, for continued effects to help improve theschool.✤ Analyzed ongoing training and education retention for (5) grade levels.✤ Instructed over 450 students in an online setting.

Admin Super Set-Superbadges, Administrator

Bachelor Of Arts - Ba, Art History