Kaitlyn Burns Email & Phone Number

-Work with the Director of Managed Services to strategize, build and lead Managed Services practice -Manage a team of Managed Services Consultants. Serve as the first level of coaching. Identify and resolve client/project issues across the team.-Proactively identify areas of need to strategize and build enhancements to Managed Services delivery.-Participate in pre-sales activities, in alignment with Sales and in partnership with Director.-Develop and maintain technical expertise in Nonprofit, Higher Ed, Sales, Service, and Experience clouds.-Oversee and manage the resolution of critical issues, ensuring prompt and complete resolution of technical challenges and business issues.-Resolve client service issues and skillfully manage complex client service problems.-Develop and maintain technical expertise in assigned areas and utilize that expertise effectively to help clients.-Oversee and manage the resolution of critical issues, ensuring prompt and complete resolution of technical challenges and business issues.-Complete routine maintenance for client portfolioMeet established Service Level Agreements by performing tasks in a timely and efficient manner

-Resolve client service issues and skillfully manage complex client service problems.-Develop and maintain technical expertise in assigned areas and utilize that expertise effectively to help clients.-Oversee and manage the resolution of critical issues, ensuring prompt and complete resolution of technical challenges and business issues.-Complete routine maintenance for client portfolio-Meet established Service Level Agreements by performing tasks in a timely and efficient manner

Traverse City, Mi

Responsible for marketing and operational processes for the consulting firm that caters mainly to nonprofit organizations, demonstrating cross-functionality through Salesforce implementation and administration, fundraising campaign management and marketing material development.-Implement and customize Salesforce instances for nonprofit and K12 organizations, ensuring optimum functionality to support each individual organization’s processes and functional requirements.-Provide technical training and support for Salesforce clients.-Administration for Salesforce clients, including customization, data transformation and data management.-Collaborate on the general capacity for clients, including but not limited to project coordination, planning, and implementation of multiple marketing and communication strategies resulting in a cohesive plan execution.-Oversee the management of marketing and fundraising campaigns, while also executing the technical and creative design of marketing materials.

Traverse City, Mi

Served as the key point person for both the fund development and communication programs.Key Accomplishments:-Was held accountable for implementing and ensuring the effectiveness of the fund development program.-Responsible for the administration of the Salesforce database, including database management, customization, and technical support and trainings.-Recognized for developing, designing, and supervising both digital and mail fundraising campaign initiatives.-Oversaw the planning and coordination for assigned events. -Defined, implemented and managed the grants and proposal process.-Demonstrated communication skills through public relations management, resulting in a wider network of credible partners to be utilized for future philanthropic development projects.

Traverse City, Mi

Was responsible for the development of overarching marketing procedures and the supervision of multiple staff to establish effective project planning, collaboration, and execution within the established budgets and goals. Key Accomplishments:-Established and maintained the efficiency, consistency, and quality assurance of the marketing department.-Led a successful and impactful rebranding process for the organization.-Was appreciated for the development and improvement of the internal and external communications program resulting in a more efficient and faster method of collaboration and an improved productivity rate and workflow.-Implemented and collaborated with multiple sales teams for simultaneous marketing campaigns and brand identities.-Partnered with outside consultants and advertising agencies, establishing mutually beneficial relationships in the industry.

Traverse City, Mi

Was trusted with the responsibility of initiating and overseeing digital marketing experiences to aid in brand awareness.Key Accomplishments:-Was instrumental in the tracking of sales data while also maintaining promotional material inventories.-Oversaw digital marketing initiatives like social media and email newsletters to promote a digitally-proficient brand.-Handled the data collection, organization, and compilation of marketing metrics to maintain market progress awareness.-Efficiently provided cross-functional administrative and creative assistance with all assigned marketing campaigns.-Was recognized for the successful execution of an international art competition, artUP.

Greater Grand Rapids, Michigan Area

Worked in all areas of the hotel restaurant: server, bartending, hostess, restaurant trainer, room service attendant. Met "Marriott Standards." TIPS trained and certified

Greater Grand Rapids, Michigan Area

As a Membership and Development Intern, I was responsible for handling all aspects of the membership, funding campaigns, and annual donor events.Key Accomplishments:-Oversaw the organization, scheduling, venue, and other administrative duties for multiple sponsored events.-Was recognized for being influential sponsorship acquisitions and proposals throughout the tenure.-Organized, planned, and supervised the premiere annual museum event, entitled “Art in Bloom.”-Collaborated with the development director by assisting with the business partnership program.-Executed data entry and maintained the organization of the digital database of donors and members

Greater Grand Rapids, Michigan Area

Conducted observational and physical surveys. Collected consumer data for market research company about consumer demographics, wants, needs, and opinions. Prepared extensive summary on observations and data collected. Worked on projects for Shmuckers and Dr. Scholl’s Footwear.

Greater Grand Rapids, Michigan Area

Contacted alumni regarding the Aquinas College Scholarship Fund. Updated records in the Development Center’s database, Raiser’s Edge. Recognized as the Representative with the highest donation amount.

Master Of Business Administration (Mba), Design And Innovation Management

Activities and Societies: West Michigan Sustainable Business Forum, Net Impact, Design West Michigan.Received Design and Innovation MBA.

Ba, Art And Business Administration

Activities and Societies: Aquinas College Women's Soccer, Student Athletic Advisory Board (SAAB)Extensive studies in Art History.