Salita Santiago Email & Phone Number

Tampa, Florida, United States

New York, United States

Responsible for managing the implementations of retail systems within a supermarket environment, including software and hardware upgrades and customizations. Systems implementation including project initiation, planning, software configuration, hardware installation, customer training, and followup.• Provide customer support including periodic on-call duties.• Outline alternatives and recommend solutions.• Maintain systems and products by responding to requests; conducting tests; diagnosing problems; achieving resolution with the highest degree of customer satisfaction.• Maintain records by documenting daily activity and project tasks.• Create procedural and training documents as needed.• Comply with all regulations by adhering to codes, specifications, and policies.• Update job knowledge by completing re-certification; participating in educational opportunities; reading professional publications.

New York, United States

Responsible for the successful initiation, planning, design, execution, monitoring, training clients, controlling closure and follow up of an installation project for cloud-based point of sale products. Serving restaurant and retail businesses with comprehensive technology solutions and support services. Focused on providing our customers with options that streamline operations, reach new customers, and drive profitability.• Provide remote support and problem resolution via telephone and remote access tools.• Travel to customer locations to repair hardware or other issues that cannot be resolved remotely.• Designing, implementing and managing software programs.• Manage the relationship with the client and provide A plus service.• Establish and maintain relationships with third parties/vendors.• Create and maintain comprehensive project documentation using Tiger Paw.• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels.

Coordinated and completed projects on time and within scope that were related to training and developing staff of 12 locations within the franchise. Accepted ownership for accomplishing new and different requests to unify the locations and create a standard throughout the franchise. Created operations that focused on the quality of the customer and crew experience. Planned and implement training programs that prepared and developed new general managers to take over their new location.• Oversaw all aspects of performance and operation projects, set deadlines and follow ups, assigned responsibilities to upper management, monitored and summarized progress of project to franchise owners and district managers.• Prepared reports and projections for upper management regarding status of projects.• Developed excel spreadsheets, words documents, training worksheets, and ensured their accessibility and distribution throughout the franchise.• Used and continually cultivated leadership skills for coaching and developing staff.• Implemented employee recognition and award programs as an incentive for staff performance.• Spearheaded training new general managers on recruiting, staffing, quality control for franchise standards and expectations, and overall operations of their location.

Ensured that the business was profitable and that the establishment ran at maximum performance. This position was service-focused and cost-conscious with strong expertise in front and back of house operations to establish a welcoming, energetic dining atmosphere.• Managed restaurant operations in terms of staffing, fundraising, catering, ordering, and scheduling functions.• Ensured provision of service in terms of order accuracy, food and service quality, and time management.• Spearheaded new avenues of revenue such as third-party ventures, catering, and fundraising in the local community.• Recruited, interviewed, hired and trained personnel to work in a restaurant environment- as well as managed and documented all disciplinary actions.• Ensured smooth coordination between the back of house and front of house activities.• Managed all inventory, stocks, and supplies on a daily, weekly, and monthly basis to ensure maximum profit.• Managed all customer complaints and inquiries via phone and emails to resolve the issues.

Responsible for all operations during a shift and for performing any additional duties and tasks as assigned by the General Manager.• Communicating job expectations to crew members as a daily routine.• Enforcing policies and procedures to ensure a clean and safe environment by reviewing expectations with staff and continuing to educate them.• Oversaw crew members performance, scheduling, and their daily assigning tasks.• Managed customer service complaints by reviewing inquiries and resolving them based on the requests of the general manager.• Recruited new staff, managed first round interviews, and managed disciplinary actions towards staff during assigned shifts.• Managed training and orientation by creating and establishing effective training material and operations.• Reviewed portion control and minimized waste with staff by reviewing expectations on a monthly basis.• Ensured consistency of preparation by implementing operations that focused on quality and accuracy.• Monitored inventory on a weekly basis and reported to the general manager when there were inconsistencies.

Bachelor'S Degree, Professional Studies

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High School Diploma