• Create, improve, and document internal and external operations processes with scalability in mind to enable the growth of the business from $2 million to $14.5 million in annual revenue in 3 years• Track and distribute potential leads by building and managing inbound marketing automations that interacted with Instapage, WordPress, Zapier and other inbound sources to ensure warm leads quickly and efficiently are transmitted to the appropriate sales representative• Act as the primary point of contact for sales and finance leadership to train users, update data, and provide on-demand support with the company CRM (Close.com) and ERP (Sage X3), ensuring high accuracy and timely updates for CRM data• Manage a fast-paced, dynamic field sales marketing pipeline to enable email and event marketing activity for over 60 local, regional and national education conferences within the last two years• Maintain and update company marketing websites for Boardworks and PASS products• Onboard over 600 new customers to include support with implementation and training, proactively identifying when VIP support should be provided• Own all customer support for the Boardworks product, including personally handling dozens of daily inquiries and monitoring multiple mailboxes. Support with customer support for other products.• Create, implement, and maintain over 150 automated processes across sales, order processing, onboarding, marketing, and revenue operations• Successfully elevate the automation of processes from 60% to 99% automated by designing and implementing complex rules-based process automations to handle more complex requirements and edge cases, significantly boosting operational efficiency by removing the need for human intervention• Act as the primary owner of day-to-day customer order processing, invoicing, and credit control for the entire US business, processing 1100+ orders per year associated with $31 million in revenue with high attention to detail

Demonstrated considerable leadership expertise to include:• Leading several five to seven person squads as a squad boss trainee (Firefighter Type 1 trainee) during fire suppression activities for five hand-crew deployments and two fire engine deployments, resulting in successfully being signed off as a Firefighter Type 1• Serving as an Incident Commander Type 5 trainee for three initial attack fires, determining suppression strategies and tactics while simultaneously managing personnel, ordering resources and giving reports to the regional dispatch centerParticipated in fire suppression activities on over 35 fires to include:• Constructing fire line• Operating equipment such as a type 6 fire engine and pumps• Planning suppression strategies• Operating, troubleshooting, communicating with, and training others in using handheld and mobile radiosEngaged in fire prevention activities:• Educating the public on fire and recreation safety• Participating in prescribed burns • Working on forest thinning projects• Engaging in the planning of fire prevention activities to include public education, prescribed burns, and forest thinningo Strove for continuous improvement by taking over 50 training classes spanning subjects such as leadership, interagency business management, firing operations, fire prevention planning, and completed Wilderness EMT training to become a licensed EMT in both Idaho and Californiao Consistently the "go to" person for managing and maintaining information systems and technology throughout the ranger station

• Completed a training program as an intern called the Veterans Conservation Corps, in which Active-Duty Service members transitioning to civilian jobs learn skills related to the Forest Service. On completing this program was hired as a Forestry Technician. Fire experience includes: • Worked as part of a hand-crew on an interagency fire crew on three separate fire details in Montana fighting the Lolo Peak, Rice Ridge, Moose Peak and West fork fires • Volunteered to work in California on the Thomas Fire as an emergency hire from Dec 2017 to Jan 2018• Worked as part of a hand-crew on the Dilly Fire and the Spring Brook Fire in New Hampshire• Gained experience in initial attack, burn-out operations, hose lay, mop-up, and line rehabilitation during fire detailsOther experience includes: • Patrolled and reported any infractions of forest protection regulations• Assisted law enforcement officer in investigating law violations pertaining to recreational use of the forest• Worked with the non-native invasive species department at New Boston Air Force Station to combat the Hemlock Woolly AdelgidOther completed certifications and training include:• Axe Training • Defensive Driving Course 4 • Bear Hazing • Trail Crew Patrol• Developed and Dispersed Recreation• Backcountry and Frontcountry Patrol• Force Protection Officer Refresher Course• Biology and Research• Timber Management• Stock Surveys, GPS and Boundaries

• Developed plans and made recommendations for near and long-term training and work schedules for a mechanized combat engineer Battalion consisting of six subordinate Companies and four detachments totaling 753 Soldiers• Interpreted facts and situations to advise the Operations Officer and Commander on appropriate and alternative courses of action• Supervised seven operations personnel in order to complete job functions in accordance with standard operating procedures, rules and regulations• Provided the Battalion Commander administrative support by compiling and analyzing data to determine trends in training and readiness in order to provide recommendations to supervisors on changes to standard operating procedures in order to improve unit readiness• Consistently demonstrated superior physical fitness, obtaining maximum scores during U.S. Army physical fitness tests• Planned, supervised and executed field training exercises in adverse winter conditions ensuring the safety of all personnel involved• Analyzed project proposals to develop plans and instruction to submit to subordinate units• Ensured smooth daily operations by enforcing deadlines such as tracking and validating monthly reports, submitting the weekly activity report, maintaining the shared calendar and ensuring smooth operations in the Command Post while conducting field operations• Managed operations during the 2016 412th/416th Theater Engineer Command Sapper Stakes Competition, a competition that allows Soldiers to compete in essential combat engineer skills, leading to the successful completion of a competition involving 25 teams and consisting of 192 competitors• Represented the entire organization and parent organization at construction planning meetings at Fort Drum, managing strategic partnerships with troop projects in order to plan each year’s construction and maintenance projects

• Overcame numerous logistical obstacles to manage twelve construction projects from conceptualization to completion, saving the government over $300,000 and approximately 6 months by using troop labor instead of civilian contractors• Used technical skills and creativity to provide excellent customer service to on post contractors and conduct infrastructure improvements in a variety of challenging environments to include a drainage system approximately 1.5 miles long, an unmanned aircraft landing strip, a secondary perimeter to secure an airbase, and road improvements• Led a team of 30 personnel in Afghanistan, operating independently from the Battalion Headquarters in Kuwait and in adverse work environments with a number of hazardous and unpredictable conditions to include extreme weather and combat • Managed construction projects from start to finish to include:o Joint site assessments with the Department of Public Works, the Constructing Unit, and the Customero Evaluation of project sites to include soil type, soil erosion, drainage, and impact of construction on natural resourceso Development of project proposals, bill of materials requests, and Critical Path Method (CPM) diagrams/Gantt charts for each project o Monitoring and reporting project status, as well as coordinating scope changes o Ensuring quality control and assuranceo Enforcing safety programs and policies o Submission of close out documentation• Maintained and inventoried over $6 million of construction equipment with no losses• Ensured subordinate personnel conducted themselves with professionalism, resulting in the detachment receiving formal recognition from six different commands in Afghanistan• Created a drivers’ training program to ensure that all personnel were properly cross-trained on heavy construction equipment, leading to 720 hours of documented drivers’ training

•• Responsible for the supervision, training, assignment of job duties, formal evaluation reports, and discipline of 44 personnel• Supervised and trained subordinates on safe use of power and hand tools, heavy construction vehicles, scaffolding, concrete and other materials• Protected U.S. Army resources by organizing job site security of construction sites to prevent theft of construction materials, equipment and fuel• Served as the construction site officer in charge for humanitarian projects in Panama that provided services directly to the public, leading to the completion of a school building, a medical clinic building, a septic system, a water tower, and the grading the entire site in order to facilitate drainage• Served as the Task Force Safety Officer for a humanitarian mission in the Dominican Republic in 2014, overseeing the safety program of 39 separate units and over 1500 service members from the Active Army, Army Reserve, Army National Guard, Air Force, Air National Guard and Marine Corps and enabling the Task Force to complete the construction of three clinics and two school buildings as well as provide the local population with dental and medical treatment• Maintained and inventoried over $3 million of construction equipment with no losses• Coordinated with Fort McCoy Troop Projects to maintain and improve training facilities on Fort McCoy and recreational facilities at the Camp Decorah Boy Scout Camp and the Pine View Campground, to include improving the ski lifts for the skiing facility at the Pine View Campground• Managed 23 facilities maintenance projects to include developing an accurate bill of materials, coordinating procurement and delivery of materials, and developing project schedules using the critical path method• Promoted the positive image of the Army by training Soldiers in Funeral Honors details and participating in 12 funerals as a member of the Funeral Honors detail

• Coordinated facilities maintenance projects• Planned training and ensured that all training scheduled met the goals of the organization • Ensured that all training events received appropriate logistical support• Assisted personnel in completing travel authorizations and vouchers

• Prepared a syllabus and daily lesson plans for three classes consisting of 30 students each based on individual student needs and interests• Experience teaching integrated-skills ESL and writing classes to students from various countries to include South Korea, Saudi Arabia, Brazil and Columbia• Taught and evaluated both oral and written communication skills of students through practical exercises and instruction• Tailored instruction to the needs and interested of students of various ages and experience levels ranging from 15-year-old secondary school students to 50-year-old executives

• Cleared, maintained and improved all hiking trails $6.75/hour• Conducted maintenance on recreation facilities to include construction of a playground, maintaining picnic areas, repairing broken equipment and facilities, and ensuring cleanliness of the park• Conducted patrols and educated visitors on park policies and preventing behaviors that are damaging to the park and to the environment• Operated recreation facilities such as food and park pass sales, properly accounting for and handling finances• Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer• Maintained supplies inventory by checking stock to determine inventory level • Anticipated needed supplies and verified receipt of supplies• Maintained rental cabins to include cleaning and repairs