Export Coordinator – Oil-Dri Corporation of America, Chicago, IL, 2022-Present Extensive contact with customers, sales, production, transportation, and forwarders to insure timely and accurate fulfillment of orders.  Manage orders from receipt to providing required documentation.  Coordinate all transportation and prepare customer and country specific documentation. Monitor import shipments from origin to delivery, ensure documents are correct and complete and provide to brokers on time to avoid extra costs.

 Obtain and consolidate information to create customized reports for stakeholders' import and export shipments. Schedule export shipments, obtain freight rates, assign carriers, and track and trace shipments until arrival at destination.  Monitor import shipments from origin to delivery, ensure documents are correct and complete and provide to brokers on time to avoid extra costs.

 Reviewed export documents to ensure that the information was complete and correct. Validated information in SAP to ensure accuracy of the system-generated documents. Reported errors to the Regional Logistics Manager and the Transformation Program Manager.

 Compared customer orders to the final demand plan in Arkieva. Notified customer service of orders that could be accepted and entered in SAP. Escalated issues to the Global Demand Planner, Account Manager, or Regional Sales Managers for orders outside of the demand plan.

 Reviewed export documents to ensure that the information was complete and correct. Validated information in SAP to ensure accuracy of the system-generated documents. Reported errors to the Regional Logistics Manager and the Transformation Program Manager.

Transitioned into the role at Nouryon Pulp and Performance Chemicals—a global specialty chemicals leaders--after the purchase of AkzoNobel’s chemical business by Carlyle Group.

Division of a €1.5B leading producer of specialty chemicals and the largest paint and coatings company worldwide with 2,500 employees and operations spanning 32 countries. Export Logistics Coordinator Completed export orders for three product lines produced across five plants, teaming with corporate planners and supply chain teams to arrange shipments and fulfill customer commitments. Introduced annual freight tenders, researched freight rates, and negotiated freight carrier pricing. Set plant loading schedules, updating shipping documents. Attained optimal efficiency levels for high-volume exports amid a workforce reduction. Tightened efficiency for transportation and export processes through continuous shipment improvements and by helping customers clear customs at foreign ports. Overcame such issues as the rejection of ocean containers because of HAZMAT issues and discrepancies in bills of lading/documentation using deep expertise in domestic/international shipping operations. Introduced new procedures for and facilitated conversion to a global SAP solution from JD Edwards, synchronizing process/documentation requirements. Rectified post-implementation problems. Accelerated customer issue resolution through relationship-building and superior service.

Global provider of carbon black additives with 1,300 employees across 11 countries and $375M in annual revenue.Export Services Coordinator (2002-2004) Advanced order fulfillment process for domestic and export accounts from acceptance/input to shipment for a global provider of carbon black additives. Maintained accurate order data and pricing, obtained transportation cost quotes, and produced pro forma invoices. Scheduled shipment dates in fulfillment of customer requirements, conferring with internal/external customers as part of routine communications and support. Export Logistics Coordinator (2002-2005)Supervised export and logistics functions after the merger of three department positions into one role as the customer liaison for export functions. Created plant loading schedules, orchestrating product releases and tracking container availability. Obtained pricing, credit release, invoice authorization, and revenue recognition for export shipments as a collaborator with marketing and sales departments. Directed freight forwarders and logistics providers, ensuring procurement of all needed documentation. Sharpened order fulfillment, carrier rate negotiations, and regulatory compliance through process improvements. Surpassed expectations of internal and external customers through superior service, fulfilling shipping timelines, carefully crafting communications, and proactively remedying issues. Hiked and achieved high-level customer satisfaction through relationship-building characterized by open communication. Issued consistent order status updates, accelerating solution development. Orchestrated product distribution among two U.S. and one Canadian plants, minimizing costs for global manufacturing operations. Managed major monthly fluctuations in shipping volume to global customers. Originated and executed staff on new global export processes, ensuring adherence to all changes.