Salsabil Masyiitha Harnanda Email & Phone Number

Jakarta Selatan, Jakarta, Indonesia

Surabaya, East Java, Indonesia

• Assisted with event planning and execution, resulting in successful and well-attended events
• Organized and managed a large-scale wedding event that was attended by over 1000 people
• Prepared event reports and tracked key performance indicators to measure event success
• Experienced in handling Surabaya's Deputy Mayor's Family at The Wedding of his son
• Awarded as Best Liaison Officer of The Year (2022)

Surabaya, East Java, Indonesia

Surabaya, East Java, Indonesia

• Conducted market research and identified customer needs to develop a successful cross selling and up selling strategy
• Facilitating customer to open their bank account for their hajj departure at The Ministry of Religious Affairs
• Developed and managed a minim budget for a successful offline campaign event collaborated with PT Pegadaian that increased sales by 37%
• Achieved 105% Target in Q3 of 2022

Surabaya, East Java, Indonesia

• Learning about our department, Passenger Terminal and Cruise Service
• Created a survey tool to collect passenger feedback, resulting in improved passenger satisfaction and loyalty
• Analyzed passenger feedback and identified facilities and amenities for improvement in Terminal, resulting in a 45% increase in passenger satisfaction
• Developed a presentation outlining key findings in a project, leading to a successful completion
• Involved in a few project such as developing cruise website and ticket digitization for check in Terminal with PT Pelni

Surabaya, East Java, Indonesia

• Create a daily and weekly content for the company's social media, especially Instagram
• Increase 15% of engagement and new followers in Instagram
• Collaborated with marketing team to develop targeted campaigns for high-value customers, resulting in a 20% increase in revenue
• Managed Instagram feeds daily content