Sam Abraham Email & Phone Number

Muscat, Masqaţ, Oman

Oman

Sultanate Of Oman

• Omantel is the leading telecom operator in the Sultanate providing Fixed, Mobile and Internet services to corporate, government and residential customers.
• Managing the sales, pre-sales, post-sales and operations team to deliver goals as defined by management.
• Managing a team of sales personnel with total focus on SME market.
• Assisting marketing in developing products required for the SME market
• Upon taking over this assignment, identified and decorated 10 outlets exclusively for handling Corporate Customers. Depending on success of these outlets shall open more doors for corporates to visit outlets and serve.

Sultanate Of Oman

• Bahwan Travel Group, 35 year old flagship company of SUHAIL BAHWAN GROUP, consists of 4 travel related company and is market leader with more than 25% market share. With a team of 240 highly skilled personnel, it.
• Managing the sales, pre-sales, post-sales and operations team to deliver goals as defined by management.
• Implement sales strategies through channels as well as direct sales to achieve the desired revenue objectives.
• Develop and implement sector specific sales plans
• Leads a team of 70 people comprising of field and counter sales, with responsibility to drive sales, successful execution of customer requests, handle customer relationship, co-ordinate with principals and motivate the.
• In 2008, achieved revenue sales of USD100 million, the first time ever in the history of the travel company.

Mumbai Area, India

• Manager- JET PRIVILEGE SERVICE CENTER
• Agree on service detractors and develop action plan to improve internal customer service standards.
• Formulate procedures and business rules for smooth programme operations, provided to all role players and improve on them to bring efficiency.
• Provide inputs to the Loyalty Marketing team in respect of forecasting, planning and resource allocation/utilization.
• Ensuring familiarization of JP programme to all Jet Airways staff through appropriate documentation etc.
• Ensure all outsourced services are adequately provided as agreed.

Sultanate Of Oman

• To form reservation/ticketing teams and operate branch offices throughout Oman.
• To teach and update all reservation/ticketing staff on SABRE/Galileo CRS
• To organize training seminars and conduct same for all sales and marketing team on CRS, Telephone manners, quality customer service etc.
• To liaise with all airlines and maintain PR for allocation of seats and for priority waitlist facility for our offices only.
• General administrations of all branches, staff leave, yearly appraisal, managerial decisions etc.
• Reports to Marketing Manager on daily basis.

Mumbai Area, India

• PASSENGER SERVICE AGENT
• PFC Controller
• Knowledge of ticketing and handling of passenger at FRCL counter, General Counter, PTA desk and agency desk.
• Reporting to Reservation Officer
• Liaison with all GSA's offices in India regard 'SABRE' help desk