- Managed scheduling staff days and periods off, evening activities, special events, and more, flexibly handling last-minute changes and requests. - Delegated and assigned counselors to regular programming, evening activities, and special events.- Supervised and supported the art department.- Created curriculum for creative writing and drama specialties.- Organized and led camp-wide events.

- Communicated regularly with clients to update on progress, answer questions, and provide feedback from their customers.- Managed phone surveyor teams by training, setting goals, and helping to problem solve.- Created reports to aid clients in setting strategic direction and review performance on metrics such as satisfaction and loyalty.- Presented reports to C-level executives.- Coordinated and assisted in documenting, creating, and organizing company training materials while on training sub-team.

- Conducted, reported on, and presented on exploratory data analyses using Excel, SPSS, and PPT.- Wrote and presented reports for internal use and forend clients.- Scored mailing files for clients to facilitate list purchases.- Created look-a-like and response models to improve response rate of client direct mail lists and to assist in delivering strategic business insights.- Aggregated third-party datasets from locations such as CMS and the CDC for auxiliary analysis and other research purposes.- Managed creation of QA templates for testing of, and version control documentation for client-facing side of new software product versions.- Acted as project manager: organizing proposals, facilitating client meetings, writing specs for client portal interface, and more.- Collaborated to draft nationwide Medicare Preferences survey, conducted analysis and interpreted results for official report, and conducted supporting research for the following report-based articles.

- Recruited students to become orientation advisors by tabling and answering job-related questions.- Answered incoming student and parent communications.

- Presented information to large groups of students and family members through advising, campus tours, presentations, and managing groups of around 15 students.

- Collaborated with team members to ascertain the integrity of updated publications.- Submitted books and handled payments for publication copyright to the Library of Congress.- Led testing efforts of online educational courses to ensure quality experience.

- Created and carried out a student-specific lesson plan.- Achieved goal of giving student a foundation and enjoyment of creative writing.