Sam Blackburn Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

Abu Dhabi

In this position I am responsible for the entire retail department consisting of 5 retail showrooms, and a delivery center, reporting directly to the Brand Manager of Nissan. A brief outline of my duties are;- Achievement of retail unit target in line with manufacturer targets- Achievement of gross profit targets for the retail sales department- maintaining high customer Service Satisfaction Index(Nissan Manufacturer; SSI)- Creating and implementing marketing campaigns and strategies- Recruitment and manpower planning- Long term strategic planning- Creating business reports with IT for branch level and head office summary- Implementing a new CRM system- Stock ordering and model mix management- Creating and implementing a process to successfully prospect new and existing customer- Customer life cycle management- Maintaining personal and company integrity at all times

Dubai, United Arab Emirates

In my time with the Al Futtaim Automotive group I enjoyed great personal and career growth.A brief outline of my duties;- Achievement of the Volume Budget for Retail and Fleet- Management of stock within agreed allocations- Achievement of Margin Budget for Retail and Fleet- Achieving world class human sigma levels through employee and customer engagement- Compiling budgets and forecasts on a monthly and annual basis- Improving the speed to market through empowerment and accountability- Managing accounts KPI’s, accounts receivable, process and compliance etc.- Maintaining Brand Standards- Develop CRM capability- People Development- Create and implement action plans to improve the “theatre experience” at all customer touch points.Sheik Zayed Road Toyota is home to Toyota Retail Head Office and the Toyota Training Academy so I was regularly involved in new initiatives, providing feedback on new processes and piloting new developments within the group:- Launched the dedicated web and telephone team concept which has now been rolled out across the group to maximize the potential of all incoming enquiries and provided training and coaching to all other branch managers to ensure success- Recognised by the Managing Director of Al Futtaim as a leader in sales process and CRM and was asked to present best practice to Lexus senior management and all branch management- Piloted the Al Futtaim Academy training passport scheme- Provide feedback on all proposed training programmes with the Automotive Academy

Abu Dhabi

Brief outline of my duties:- Ongoing performance management of the team based on agreed KPI metrics and performance levels- Coaching and developing all members of staff to grow the business- Creating the dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for new and used sales- Recruiting and training a team of sales executives- Compiling and analysing sales figures- Collecting customer feedback and compiling market research information- Organising sales conferences to introduce new products to the sales advisors

Middle East

Brief outline of my duties:- To maximise the profit of each showroom by increasing the penetration of finance, GAP, PCP and other insurance products across the group- Asses the training needs of business managers and provide training and coaching where necessary- Carry out a full assessment and then performance manage showrooms- Work with the different brands’ Divisional Managers on any business requirements- Manage each showrooms sales process KPI’s and referrals- Implement and continuously improve the showrooms’ bank processes from application to delivery- Launch, integrate and then manage new insurance products into the market- Create reports on each individual showroom and implement improvements- Report to senior management with volume and forecast figures- Bring together best practices from across the group

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Reporting to the Director, I took this position as it expanded my areas of responsibilities to departments outside my previous retail sales experience, theses departments were; After Sales, Parts and Accessories, Generators, Warehousing and Vehicle Purchasing. I was overall responsible for the marketing, HR, inventory and financial management of the division, ensuring the division was working towards the objectives agreed with higher management.

Dubai, United Arab Emirates

I started my employment with Al Futtaim Motors at a time when extensive changes were taking place within the company. My role was as part of a team of Business Managers brought from the UK to be the catalyst of a complete change in regards to the culture within the showrooms. I moved on from this employment on good terms to peruse a new challenge.

Stoke-On-Trent, England, United Kingdom

Oldham, United Kingdom

I moved to Hatfields as part of an acqusition of Richard Cort Motor group. After being the top performing sales executive in the group for 12 continuous months I was promoted to Business Manager where I covered for the General Sales manager controlling the entire operation.

Oldham, United Kingdom

A Level, Business Studies And Geography

9 Grades A-C AS Levels 4 Grades A-D A Level Business Studies and Geography D DOB; Nationality: British

Business Studies And Geography