Sam Bennett Email & Phone Number

• Reviewed, revised, and approved prospective quotes and contracts for the sales team• Issued invoices for new business, renewals, downgrades, add-ons, and upgrades• Completed vendor forms for supplier setup, non-disclosure agreements, and ACH payment setup• Managed opportunities in Salesforce to track product amounts, ARR, renewal dates, and stages• Oversaw sticker orders for clients purchasing QR stickers using Shipmonk• Performed monthly audits to investigate and correct discrepancies with the ARR in Stripe and Salesforce• Setup trial accounts for the sales team to use with prospective clients• Responded to the sales team’s requests and questions tracked in JIRA

Meridian, Idaho, United States

• Assess incoming prospective deals from the sales team to estimate the depth of the business problem.• Communicate appropriate recommendations to the sales team based on the assessment findings and the client’s business problems.• Communicate data driven recommendations and industry best practices focused on client needs.• Develop and support implementation of Opsec brand protection programs and offerings.• Leverage internal and external software tools at an expert level.• Assist with the development, design, preparation, and reporting of key performance metrics and client facing materials.• Collaborate with management, sales, legal counsel, operations, customer success managers, and brand analysts.• Review and approve sales proposals.

Use multiple platforms to detect and harvest infringing content.Analyze incoming data to determine approach based on infringement.Send enforcement notices to remove infringing content.Generate strategic reports for the client that reflect detections, enforcement efforts, and compliance.Collaborate with clients, engineers, and CSM’s to create and implement custom approaches based on client needs.Develop and formulate custom workflows based on data-driven recommendations and client needs.Communicate workflow results and recommendations to clients to improve brand integrity.

(I am no longer working this role as the account project management changed to be run by the CSMs per client request.)Served as the project manager on OpSec’s highest value client account.Managed account goals, strategies, and deliverable expectations. Collaborated with team members across departments to execute specialized tasks for the client. Facilitated all sprint planning sessions, reviews, retrospectives, and daily scrum meetings. Monitored team processes and techniques to ensure all client needs and expectations were exceeded.