A highly experienced senior leader in Financial Services with over 20 years of strategic & operational expertise and a strong track record of delivery in a FTSE100 highly regulatory FS environment. Recognised for a deep understanding of customer needs and how to meet them. Ability to deliver a step change in service whilst transforming journeys and processes to deliver excellence. Track record of delivering sustainable business value and solving complex challenges to provide leadership focus and achieve stakeholder commitment.Skilled at operating in a complex matrix environment and engaging a wide range of stakeholders through building relationships. Builds and energises high-performing teams to create and deliver plans. Provides strong and supportive leadership and coaching to create a culture of continuous improvement, integrity, respect and growth for the team and individuals. An advocate for diversity & inclusion and a champion for LGBTQ+ rights and culture.Committed to ensuring customers of the Financial Services Industry benefit from exceptional service, support and outcomes.Core competencies includes:✔️Building and leading multi-functional, high performing engaged teams✔️Visionary thinking, achieving organisational alignment / commitment✔️Senior stakeholder management✔️Delivery of transformational change✔️Strategy, service design & digital transformation ✔️Implementing governance and compliance✔️Interpreting and implementing regulatory expectations✔️Commercial growth✔️Proposition design and delivery