Responsible for the administration and efficient daily operation of a full service branch, including operations, lending, product sales, customer service, and security and safety in accordance with the bank's objectives and policiesAssess local market conditions and identify current and prospective sales opportunitiesProvide a superior level of customer service and promote the sales and service culture through coaching, guidance and staff motivationAchieve individual and branch sales goals through new business sales, referrals and retention of account relationshipsProvide leadership, training and supervisionParticipate in community events to increase the Bank's visibility and to enhance new and existing business opportunities

Responsible for evaluating the circumstances of a case and make recommendationsResearch transactions and records to present investigation results to the lead investigatorAssist with employee interviews

Lead, manage and coach a team of Customer Contact Centre (CCC) Financial Service Managers (FSMs) responsible for providing relationship banking for a portfolio of highly valued clients who choose a direct channel FSM via the telephone versus the branchProvide leadership, management, coaching and development to FSMsFacilitate Sales and Service MeetingsProactively engaged in the day to day management of inbound and outbound call activities***2012 CCC Leader Award***

Provide all types of lending products to personal clients (mortgages, loans, line of credits etc.)Provide specific lending to commercial clients (Small Business suite of products)Everyday banking (personal and commercial), investments (personal and commercial)Branch Compliance Officer (review daily mutual fund trades completed by qualified personnel)Leadership role in the absence of the branch manager (sales meetings, introduction of new campaigns/initiatives)Coaching junior staff (Customer Service Reps around identifying referrals; Financial Services Managers around lending practices)

Managed the day to day banking activitiesOrdering merchandiseMarketing and promotionsAnalyzed and reviewed weekly/monthly sale reports SalesMeeting with suppliers to determine if their product was a fit for our store