• The communication hub for various stakeholders; Sales, Managements, Coaches, Global Ops, SMEs, Legal, etc.• Onboarding and kickstarting new joiners’ journey• Enabling and equipping sales teams and stakeholders with product knowledge, soft skills, and tool & application know-hows• Multiple countries supported; Malaysia and Singapore (MYSG), Australia and New Zealand (ANZ), United Kingdom, France, Spain, Netherlands (EMEA)• Report and analysis; Driving completion of Quarterly Required Trainings (Dell Technologies Sales University), yearly Ethics and Compliance Trainings, and possibly impromptu assignments• Cascading and delivering classes aligned with HQ’s vision and direction; customising topics ensuring relevancy and relatability Achievements: • Successfully facilitated the roll-out of Dell Sales Application across 8 countries• Successfully facilitated a 250-pax Customer Experience Week session

Role:• Being the communication hub; Coordinating and orchestrating processes for both internal and external stakeholders• Delivering global standard customer experience• Servicing existing customers while hunting for new ones• Utilising readily-available platforms to penetrate potential companies• Identifying customers’ IT requirements and presenting proposals to match them• Discovering more business opportunities by discovering and understanding customers’ pain-points to stimulate and create demands• Utilising Dell Technologies’ resources and its entities to provide customers end-to-end solutions• Constant market research to remain up-to-date and aware of the market trends and competitors’ movements and offerings; to remain competitive and execute counterplans• Constantly picking up hardware and software knowledge • Delivering and meeting numbers as a teamAchievements:• Precision Workstation Sales Champion (Q4FY19)• Meeting and overachieving sales quotas consistently• Top RunRate Revenue Contributor (Q3 & Q4 FY20)• Overachieving whole FY21 despite challenges posed by Covid19

• Filtering listings before marketing them via intended channels to ensure effectiveness• Advertisement responses are recorded and studied to improvise their effectiveness • Using the same modus operandi, KYC, to gather information from the clients in order to better understand them; be it to cross-sell, or up-sell them • Negotiating for the best prices for both owners and purchasers, and for higher commissions too• Role involves linking both owners and purchasers up with proper lawyer firms and bankers to ensure smooth transactions

• Attending to clients’ service requests while adhering to compliance regulations and ethical principles• Interviewing clients by using subtle Know-Your-Customer (KYC) methods on clients to better understand them while making sure we are engaging the rightful person too• Always ready to cross-sell additional services and products; based on clients’ financial situations, goals and risk appetite - meeting and creating needs and wants• Monitor clients’ portfolios in order to identify and evaluate new financial strategies; advising changes in goals and plans whenever necessary• Build long-term rapport with clients while expanding customer base and network

• Organising and allocating rooms for online agents, training and delegating tasks to the staff• Key person to liaise with the guests, contractors, suppliers and the officials • Customising services to meet customers’ needs• Ensuring compliance with licensing laws, health and safety, and other statutory regulations• Maintaining and improving brand reputation

• Being the direct contact point for community members and clients while maintaining good relations and liaising directly with them; making sure the results meet the clients’ expectations, and also coming up with contingency plans if the results delivered do not meet their expectations• Plan and organise events, parties, movie screenings and the like for the community members. • Maintaining all communication platforms (official Facebook, Instagram, Twitter, and blogs accounts) with bloggers• Attend post-mortem meetings, prepare reports on events and campaigns and liaising with clients and sales team on performance of initiatives.