Sam Drake Email & Phone Number

Draper, Utah, United States

St George, Utah, United States

Draper, Utah, United States

Draper, Utah

Manage 10 of the highest performing DealerSocket CSMs, collectively covering our largest accounts nationwide responsible for more than $15M in annual reoccurring revenue

Sandy, Ut

Manage a multimillion-dollar portfolio of up to 62 accounts across 7 western states, holding accountability for sustaining and growing a business footprint generating up to $3.05M in annual reoccurring revenueIncrease MRR through whitespace selling opportunities, identifying and addressing dealership needs, and exploring different potential avenues for success with products previously reviewed and bypassed by the Larry Miller GroupFuel the identification and implementation of best practices-based programs and processes, develop a strategic blueprint to elicit desired participation and information from dealerships individually and collectivelyOrganize and execute monthly on-site training and performance reviews; establish measurable goals and monitor milestone achievement throughout the processCreated a custom Excel report used by the Customer Success Manager department with every customer across the country, analyzed on a bi-annual basis to identify dealership deficiencies, strengths, and potential whitespace opportunities

Draper, Ut

Led a team of 5 Strategic Services Consultants collectively managing more than 180 dealerships across 7 statesAnalyzed the strengths and weaknesses of each team member, and implemented action plans to facilitate both professional and personal growth for both highly-performing and under-performing team membersSpearheaded the nurturing of unhappy customer accounts, diagnosing areas of concern and instituting action plans to not only bring solutions but an improved customer experience moving forwardConducted monthly on-site meetings with key customer accounts and their consultants, and coached consultants on how to most effectively identify and execute custom attack plans designed to help each customer account accomplish goals set in collaborationOrchestrated weekly team and personal calls, motivating individual performance increases and facilitating the successful execution of daily, weekly, and monthly consultative practices/requirements

Boston, Ma And Greater Boston Area

Manage a multimillion-dollar portfolio of more than 55 accounts across Massachusetts, holding accountability for sustaining and growing a business footprint generating up to $1.98M in annual reoccurring revenueWork directly with management teams and use data driven CRM metrics to identify potential areas for improvement, help establish dealership benchmarks and set strategic goals to increase revenue at the dealership and group levelLead implementation teams in the setup, training, and adoption of SaaS suite of products offered by DealerSocketCreated a custom Excel report used by Strategic Services Consultants across the country to compare dealership performance with others regionally, identify areas of weakness and potential improvement, and pinpoint specific add-on products available to strengthen dealership deficiencies/processes

Byu-I (Rexburg, Id)

Performed months of in-depth research in the field of both information and education technology systemsWorked with a small team to provide market analysis for education technology and helped SlideKlowd identify hundreds of potential university clientsFamiliarized myself with both in-depth database research as well as customer research

Byu-I (Rexburg, Id)

Designed and created client surveys that helped formulate new target markets for KlimAnalyzed and generated new target groups through contacting and researching of current marketPrepared and presented months of research findings for Klim Executives detailing suggestions on target markets and new product ideas

Byu-I (Rexburg, Id)

Created and established a company of all-natural lip balm and lotionHeaded creative product development resulting in the creation of a men's and holiday line of productsOversaw production and assured timely and organized completion of outgoing ordersExpanded product awareness through creative marketing campaigns, resulting in doubled profits

Littleton, Co

Identified and implemented training/game plans based on both individual and team needsOversaw and monitored as many as 10 other coaches and developed training exercises to improve coaching abilitiesLead coach for TOPS Soccer, an organization created for teaching the game of soccer to mentally and physically disabled children and teenagers