As a Development Manager at PPL, I have over a decade of experience in development, customization, and extension of Microsoft Dynamics 365 CRM. I lead a team of engineers and consultants to deliver innovative and effective solutions for our clients, translating their requirements into functional and technical specifications, and planning and executing a business implementation strategy for different versions of Dynamics 365 CRM.I have a strong expertise in creating interactive reports based on the layouts provided by the client, using ASP.NET, ASP.NET MVC, and other Microsoft technologies. I also have multiple certifications in Microsoft Dynamics Customer Engagement in deployment, customization, and configuration. I am passionate about providing engineering and software design assistance to external and internal enterprise projects, demoing product features, launching content campaigns, and improving user adoption. I follow the AGILE software development methodology in conjunction with DevOps, and collaborate with cross-functional teams and stakeholders to ensure quality and satisfaction.